Food Service Supervisor-Cherry Point

ServiceSource; High Point (NC); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health coverage

Disability insurance

Retirement plan

Tuition assistance

Paid time off

Job summary

ServiceSource is seeking a dedicated supervisor to oversee daily operations 365 days a year, ensuring safety, sanitation, and top-tier customer service. You will coach staff, lead pre-service meetings, and step in as Project Manager when needed to maintain contract standards.

Ideal candidates have 1–3 years of supervising 5–10 staff, a high school diploma or GED, and the ability to work a flexible schedule including late night shifts. ServSafe certification is required within 30 days of hire.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1–3 years of supervising 5–10 employees; food service experience preferred.
• Must pass ServSafe accreditation within 30 days of hire.
• Flexible schedule with shifts from 10:30 a.m. to 2:30 a.m., including evenings and weekends.

Responsibilities

• Follow Standard Operating Procedures for daily operations.
• Monitor food safety, sanitation and customer service on serving lines and during meals.
• Perform daily inspections and report deficiencies to the Project Manager.
• Hold pre-service meetings and manage shift staffing and breaks.
• Write reports and recommendations as needed.

Skills

Team leadership

Customer service

Time management

Conflict resolution

Communication

Problem solving

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

MS Office

Job description

Serve those who serve. Join a team that plays a vital role in supporting military operations and the men and women who defend our country. ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

This is a mission-critical operation that runs 365 days a year, 24/7, including nights until 2 a.m., weekends, and holidays. This means that even when the base is closed, our operation must remain open. Work under the direction of the Project Manager. Assist Project Manager in planning, creating processes and procedures, and customer service relations. Responsible for coaching and solving issues and concerns. Encourage and support employees to ensure they are meeting all company, Sodexo, and Marine standards. Hold daily huddles to go over toolboxes, drills, initiate training, safety, sanitation, and quality control programs. Ensure all employees meet and exceed contract requirements for QAE, customer service (5 Star), safety, cleaning, food serving, and sanitation. Perform duties as Project Manager in their absence.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Follow all Standard Operating Procedures, for Daily Operations.
• Follow-up with employees to ensure they are adhering to all food safety, sanitation, and customer service on serving lines and during meal periods. Work with employees to meet and exceed Sodexo 5-Star program daily.
• Perform daily inspection of food serving, proportions, line/area setup, and cleaning to meet contract and QAE requirements. Perform daily facility inspections and forward reports of deficiencies to the Project Manager.
• Check HACCP logs for correct temperatures routinely.
• Hold pre-service meetings with employees.

Additional Responsibilities

• Notify supervisor immediately of malfunctioning, inoperative, unsafe, or hazardous equipment clean or used by contract personnel.
• Receive, document and relay all pertinent information to subordinate employees as related to job performance.
• Utilize available manpower to the fullest extent during peak hours and employee breaks.
• Assign employee breaks and replace absent employees for their particular shift.
• Order supplies. Keep facilities clean.
• Assist employees with mandatory trainings.
• Handle receipts for each shift.
• Write reports and recommendations as needed.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required. Associate degree or bachelor’s degree in any subject preferred.
• 1-3 years of supervising a minimum of 5-10 employees preferred. Food service experience preferred.
• Must pass ServSafe accreditation within 30 days of hire required.
• Must have a flexible work schedule and be available to work shifts between 10:30 a.m. and 2:30 a.m., including lunch, dinner, and late-night (Midrats) shifts. Occasional day-shift availability is also required.

Knowledge, Skills, and Abilities

• Ability to learn your team, set clear expectations, and follow up.
• Ability to motivate employees and resolve conflicts.
• Must have ability to manage time effectively, be nimble and work in a fast-paced environment.
• Sound decision-making skills.
• Excellent interpersonal skills; exceptional verbal and written communication skills.
• Excellent customer service skills in order to solve issues before they become problems and help create customer loyalty.
• Knowledgeable in the following areas: sanitation, conducting training, security.
• Ability to interact effectively with a wide range of individuals in a diverse community and environment.
• Basic ability to operate a computer using Microsoft Office software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud.

What We Offer – for Benefit Eligible Employees May Include

We offer a comprehensive benefit program that includes:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.