Food Service Supervisor - Cherry Point

ServiceSource, Inc.; Cherry Point (VA); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

403(b) retirement plan

Flexible Spending Accounts

Tuition assistance

Generous paid time off

Job summary

ServiceSource Inc is seeking an evening-shift supervisor to oversee operations in a 365/24/7 environment. You will coach staff, ensure HACCP compliance, and maintain high standards for sanitation, safety, and customer service across serving lines and kitchens. Responsibilities include daily SOP adherence, inspections, and reporting.

Must be flexible for late-night shifts and pass ServSafe within 30 days. This role supports the Project Manager and aims to uphold contract requirements with

Qualifications

• High school diploma or GED required; associate or bachelor’s preferred.
• 1–3 years of supervisory experience managing 5–10 employees preferred.
• Must pass ServSafe accreditation within 30 days of hire.
• Flexible schedule including lunch, dinner and late-night shifts (10:30 a.m.–2:30 a.m.).

Responsibilities

• Follow SOPs for daily operations and ensure food safety standards.
• Oversee sanitation, serving lines and customer service, meeting 5-Star targets.
• Inspect food serving areas, cooking lines, and cleaning to meet QA requirements.
• Review HACCP logs and report deficiencies to the Project Manager.
• Lead pre-service meetings and assist the Project Manager when needed.

Skills

Staff supervision

Coaching & mentorship

Food safety

Customer service

HACCP knowledge

Safety & sanitation

Communication

MS Office

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Microsoft Office

Job description

This is an evening position working 2:30 p.m. - 2:30 a.m.

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

This is a mission-critical operation that runs 365 days a year, 24/7, including nights until 2 a.m., weekends, and holidays. This means that even when the base is closed, our operation must remain open. Work under the direction of the Project Manager and Assist Project Manager in planning, creating processes and procedures, and customer service relations. Responsible for coaching and solving issues and concerns. Encourage and support employees to ensure they meet all company, Sodexo, and Marine Corps standards. Hold daily huddles to go over toolboxes, drills, initiate training, safety, sanitation, and quality control programs. Ensure all employees meet and exceed contract requirements for QAE, customer service (5 Star), safety, cleaning, food serving, and sanitation. Perform duties as Project Manager in their absence.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Follow all Standard Operating Procedures, for Daily Operations.

• Follow-up with employees to ensure they are adhering to all food safety, sanitation, and customer service on serving lines and during meal periods. Work with employees to meet and exceed Sodexo 5-Star program daily.

• Perform daily inspection of food serving, proportions, line/area setup, and cleaning to meet contract and QAE requirements. Perform daily facility inspections and forward reports of deficiencies to the Project Manager.

• Routinely review HACCP logs to ensure temperatures are recorded accurately.

• Hold pre-service meetings with employees.

Additional Responsibilities

• Notify supervisor immediately of malfunctioning, inoperative, unsafe, or hazardous equipment, clean or used, by contract personnel.
• Receive, document and relay all pertinent information to subordinate employees as related to job performance.
• Utilize available manpower to the fullest extent during peak hours and employee breaks.
• Assign employee breaks and replace absent employees for their particular shift.
• Order supplies. Keep facilities clean.
• Assist employees with mandatory trainings.
• Handle receipts for each shift.
• Write reports and recommendations as needed.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required. Associate degree or bachelor's degree in any subject preferred.
• One to three years of supervisory experience overseeing at least 5-10 employees preferred.
• Must pass ServSafe accreditation within 30 days of hire required.
• Must have a flexible work schedule and be available to work lunch, dinner, and late-night (Midrats) shifts, which may occur between 10:30 a.m. and 2:30 a.m.

Knowledge, Skills, and Abilities

• Ability to learn your team, set clear expectations, and follow up.
• Ability to motivate employees and resolve conflicts.
• Must have ability to manage time effectively, be nimble and work in a fast-paced environment.
• Sound decision-making skills.
• Excellent interpersonal skills; exceptional verbal and written communication skills.
• Excellent customer service skills in order to solve issues before they become problems and help create customer loyalty.
• Knowledgeable in the following areas: sanitation, conducting training, security.
• Ability to interact effectively with a wide range of individuals in a diverse community and environment.
• Basic ability to operate a computer using Microsoft Office software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information