Area Manager I

ServiceSource; Fayetteville (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

ServiceSource in Fayetteville, NC is seeking a Supervisor Cafeteria - Zone to lead all operations and supervise food service staff, ensuring contractual obligations are met and meals are served safely.

You will train and evaluate staff, resolve concerns, coordinate with military staff and COR/QA, and prepare timely reports and records in line with contract standards.

Qualifications

• High school diploma or GED required; college degree preferred.
• 5–10 years in a large food service operation providing cafeteria-style service.
• Minimum of 1 year in a Manager or Assistant Manager role.
• Valid NC driver’s license and reliable transportation; good MVR.

Responsibilities

• Oversee all operations including supervision of employees and contractual obligations.
• Train and evaluate staff and ensure duties are performed.
• Resolve customer and staff concerns as they arise.
• Work with Military Staff, COR, and QA staff regarding staffing and meal services.
• Interview and recommend applicants for employment.
• Perform other related duties as assigned.
• Maintain timely and accurate reports and records per contract standards.
• Communicate openly with contract representatives and corporate personnel.

Skills

Verbal & written comms

Detail-oriented

Excel reporting

Customer service

Team collaboration

MS Office basics

Education

High school diploma / GED

College degree preferred

Tools

Excel

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Responsible for directing all operations and supervision relating to the Supervisor Cafeteria - Zone, Food Service Workers, managing supplies, and scheduling of all work performed. Also responsible for maintaining required production records and reports and adhering to contract requirements at the site

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as necessary.
• Train, and evaluate staff and ensure staff is performing assigned duties.
• Resolve customer and staff concerns as they arise.
• Work with Military Staff, Government Contracting Officer Representative (COR), and Government Quality Assurance staff in regard to staffing and additional meal services.
• Interview and recommend applicants for employment.
• Perform other related duties as assigned.

Additional Responsibilities

• Work closely with rehabilitation staff to identify and resolve employee performance issues.
• Write employees counseling reports as needed.
• Provide input pertaining to employee goals.
• Ensure that timely and accurate reports necessary for operation of the dining facilities and contract requirements are submitted.
• Maintain accurate records and files according to contract/company standards.
• Maintain open communication with contract representatives and corporate personnel.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required; college degree preferred.
• Must have 5-10 years' experience working in a large food service operation providing cafeteria style or multi-entrée operation providing complete meal service (breakfast, lunch, and dinner) required. Military food experience in a pay grade of E-7 or above may be credited as management experience.
• Minimum of one year experience as a Manager or Assistant Manager required.
• Valid NC driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR) required.

Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with a high level of accuracy.
• Ability to write routine reports and correspondence and use Excel to track and share operational status and results.
• Provide excellent customer service.
• Well-organized and self-directed team player.
• Basic ability to operate a computer using Microsoft Office software required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information