Food Service Supervisor-Cherry Point

ServiceSource Inc; Cherry Point (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage for you and your family

403(b)-retirement plan

Employee Assistance Program

Tuition Assistance

Generous paid time-off program

Job summary

ServiceSource Inc in Cherry Point, Illinois is seeking a qualified individual to assist the Project Manager in overseeing daily operations and ensuring compliance with food safety and sanitation standards. You will coach employees and handle customer service relations, striving for excellence in service delivery.

The ideal candidate will have a high school diploma and experience in food service or supervision along with strong communication skills. Health coverage and generous paid time-off are offered.

Qualifications

• 1-3 years of supervising a minimum of 5-10 employees preferred.
• Food service experience preferred.
• Must pass ServSafe accreditation within 30 days of hire.

Responsibilities

• Assist the Project Manager in planning and customer service relations.
• Ensure adherence to food safety and sanitation standards.
• Perform daily inspections and report deficiencies.

Skills

Ability to learn and develop a team

Excellent interpersonal communication skills

Basic computer skills using Microsoft Office

Excellent customer service skills

Ability to motivate employees

Education

High school diploma or GED

Associate or Bachelor's degree

Job description

Job Summary

Work under the direction of the Project Manager. Assist the Project Manager in planning, creating processes and procedures, and customer service relations.

Responsible for coaching and solving issues and concerns, encouraging and supporting employees to meet company, Sodexo, and Marine standards.

Hold daily huddles covering toolboxes, drills, training, safety, sanitation, and quality control programs.

Ensure employees meet and exceed contract requirements for QAE, customer service (5 Star), safety, cleaning, food serving, and sanitation. Perform duties as Project Manager in their absence.

Primary Duties

• Follow all Standard Operating Procedures for daily operations.
• Follow up with employees to ensure adherence to food safety, sanitation, and customer service on serving lines and during meal periods.
• Work with employees to meet and exceed Sodexo 5‑Star program daily.
• Perform daily inspection of food serving, proportions, line/area setup, and cleaning to meet contract and QAE requirements.
• Perform daily facility inspections and forward reports of deficiencies to the Project Manager.
• Routinely check HACCP logs for correct temperatures.
• Hold pre‑service and daily huddles with employees.
• Notify supervisor immediately of malfunctioning or unsafe equipment.
• Receive, document, and relay pertinent information to subordinate employees as related to job performance.
• Utilize available manpower during peak hours and employee breaks.
• Assign employee breaks and replace absent employees for their particular shift.
• Order supplies and keep facilities clean.
• Assist employees with mandatory trainings, handle receipts for each shift, write reports and recommendations as needed.
• Perform other responsibilities as assigned.

Qualifications

• High school diploma or GED required.
• Associate degree or Bachelor’s degree in any subject preferred.
• 1‑3 years of supervising a minimum of 5‑10 employees preferred.
• Food service experience preferred.
• Must pass ServSafe accreditation within 30 days of hire.

Knowledge, Skills, and Abilities

• Ability to learn and develop a team, set clear expectations, and follow up.
• Ability to motivate employees and resolve conflicts.
• Ability to manage time effectively in a fast‑paced environment.
• Sound decision‑making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent customer service skills to solve issues before they become problems.
• Knowledgeable in sanitation, conducting training, and security.
• Ability to interact effectively with a diverse community and environment.
• Basic computer skills using Microsoft Office.

Physical Demands

The employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Moderate to loud noise levels.

Benefits

• Health coverage for you and your family – Medical, Dental, and Vision plans.
• Disability, Life, Accidental Death & Dismemberment insurance – 100% company‑paid.
• 403(b)-retirement plan with dollar‑for‑dollar matching up to 3% of contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program, Wellness Program, Tuition Assistance.
• Generous paid time‑off program increasing with tenure.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age, veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.