Food Service - Park Operations Supervisor

SSA Consulting Group; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Medical | Dental | Vision

401K Plan + Match

Training and Career Development

Parental Leave

Meal Plan & Employee Discounts

Employee Assistance Program

Get Paid Early

Job summary

SSA Group in the United States seeks a Park Operations Supervisor to oversee guest services, food service, and daily outlet operations across our attractions. You will ensure staffing, safety, quality, and merchandising standards are met while delivering memorable guest experiences.

Responsibilities include planning daily prep, coaching associates, managing schedules, controlling waste, and maintaining equipment.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership skills with team development.
• Excellent problem solving and organizational abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Perform SSA EXTRA Guest Service steps to ensure a memorable guest experience.
• Ensure locations are stocked, prepped, and staffed for daily operation.
• Oversee location operations: quick service, safety, quality, merchandising, and guest service.
• Create daily prep and item lists; delegate tasks to staff.
• Support operations and fill gaps to ensure smooth service.
• Maintain cleaning routines and oversee maintenance projects.
• Assign duties, coach staff, and manage guest interactions.
• Address guest feedback with the operations manager to prevent recurrence.
• Supervise food/bev knowledge, sanitation, and FIFO practices.
• Forecast labor and plan staffing for peak times.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Team building

Timeliness

Job description

Who are we: At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Park Operations Supervisor

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title:

Park Operations Supervisor

Reports to:

Food Service Operations Manager (if applicable) and/or General Manager

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure locations are adequately stocked, prepped and staffed for daily operation.
• Oversees location operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Creates daily prep and items lists, delegating to employees as necessary.
• Actively helps to support operation and fill holes as necessary to ensure smooth service.
• Maintains a checklist of routine or daily cleaning tasks and ongoing maintenance projects.
• Assigns associates to duties, coaching through projects daily tasks and guest interaction.
• Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintains general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for general labor forecasting within their designated zone to predict business levels for staffing/prep needs (including the ability to analyze the Daily Snapshot and other forecasting documents).
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Responsible for planning break schedules for all team members within assigned zone following peak business hours.
• Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.
• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists.
• Implements proper merchandising of product as set by the Operations team.
• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
• Oversees personnel duties, including but not limited to:
• Training new employees and issuing performance reviews.
• Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager.
• Reports employee attendance and any hour discrepancies to the payroll department. Oversees break and rest break management for employees.
• Inspects equipment and performs routine maintenance and cleaning as necessary.
• Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• One to Two years quickservice management and/or operations supervisory experience preferred.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation And Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Paid Time Off
• Medical | Dental | Vision
• 401 (K) Plan + Match
• Supplemental Insurance
• Training and Career Development
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts
• Employee Assistance Program
• Get Paid Early

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.