Food Service - Supervisor

Colonial Group; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Get Paid Early

Meal Plan & Employee Discounts

Parental Leave

Job summary

SSA Group is seeking a Food Service Supervisor to oversee daily operations for a location, ensuring quick service, safety, quality, and guest satisfaction. You will manage staffing, prep, and coordination across zones, while coaching staff and maintaining standards set by the operations and culinary teams.

The role requires strong leadership, communication, and multitasking skills, with the ability to work varied hours, including nights, weekends, and holidays.

Qualifications

• Demonstrates strong leadership and team-building abilities.
• Excellent communication with management and staff.
• Proven problem solving and decision-making skills.
• Able to multitask in a fast-paced environment.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Ensure SSA EXTRA Guest Service standards are met for every guest and client.
• Maintain stocking, prep and staffing for daily operations across zones.
• Oversee safety, quality, merchandising and guest service across outlets.
• Plan daily prep and item lists; delegate tasks to staff.
• Coach team members and provide feedback; resolve guest concerns promptly.
• Monitor food safety practices, inventory, and waste management.
• Supervise equipment checks and maintain cleanliness and organization.
• Communicate information from preshift meetings to team members.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Flexibility

Job description

Food Service Supervisor

Who are we

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title:

Food Service Supervisor

Reports to:

Food Service Operations Manager(s)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped and staffed for daily operation, working with direct reports to fill as necessary.
• Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Supports build of daily prep and items lists, delegating to employees as necessary.
• Actively helps to support operation and fill holes as necessary to ensure smooth service.
• Assigns associates to duties, coaching through projects daily tasks and guest interaction.
• Actively and efficiently responds to guest feedback.
• Familiar withintermediatefood and beverage knowledge, includingbut not limited toserve-safe food temperatures, FIFO product rotation,safe food handling,food storage and labeling,safe alcohol service,sanitation and overallareacleanliness.
• Maintains generalorganizationalupkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control wastethroughmaintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintains consistency with all productand serves productbased on thestandards set by the operations and culinary team.
• Ability tocreateand communicate a plan for the next dayregardingstaffing, prep, and to-do lists with direct reports.
• Implements proper merchandising of productas set by the Operations team.
• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
• Supports oversight of personnel duties, including but not limited to:
  • Training new employees and issuing performance reviews.
  • Actively coaching the employee on performance with oversight from operations manager.
  • Oversees break and rest break management for employees.
  • Inspects equipment and performs routine maintenance and cleaning as necessary.
  • Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• 1-2 years quick service management and/or operations supervisory experience preferred.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.