Food Service Manager: Lead Service, Training & Growth

foodcityinternship; Soddy-Daisy (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay with Direct Deposit

Life and Disability Insurance

Job summary

Food City is seeking a Food Service Manager to lead the department, provide exceptional customer service, and drive profitability within the store. You will recruit, train, and supervise staff while ensuring schedules, merchandising plans, and standards are met.

Responsibilities emphasize staffing, inventory control, and adherence to company policies to deliver the best shopping experience for Food City customers in a fast-paced retail environment.

Qualifications

• Associate degree or equivalent work experience
• 3 years’ experience in Food Service Department operations
• Must be able to resolve differences and diffuse difficult situations (customers and associates) through diplomatic means
• Must be knowledgeable in various training methods
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks
• Flexibility in work hours including nights, weekends, and holidays
• Must have excellent problem-solving skills
• Must be able to lead by example to give Food City Customers their best shopping experience
• Knowledge of Food City policies and procedures
• Expertise of all job duties associates must perform in each area of responsibility
• Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies

Responsibilities

• Provide and promote exceptional customer service at all times in support of the company mission to “Run the Best Store in Town!”
• Lead by example and set the standard for customer service, associate relations, cleanliness, sanitation, professional appearance, and overall profitability
• Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork
• Generate a positive, friendly, and fun working environment with a customer first initiative by encouraging associates to greet and speak to customers
• Interact professionally with management team, associates, supervision, and customers
• Manage inventory and labor costs in the department through proper sales projection planning
• Responsible for overall staffing of Food Service Department by following Best Practice Guidelines for Recruiting, Selecting, Hiring, Orienting, Training, and Developing value added Food City Associates
• Ensure work schedules are posted timely and per company requirements to ensure adequate staffing for weekly sales projections and customer service levels
• Provide Food Service Department associates with training and development in required skills and areas of job responsibilities
• Implement and enforce all marketing programs and merchandising plans including plan-o-grams
• Prepare work schedule that adheres to engineered labor standard guidelines
• Complete all department paperwork adhering to Model Store standards including annual performance reviews including periodic department inventory
• Communicate on a regular basis with the store manager, department managers, and all Food Service associates providing them with information or instruction
• Follow and implement all policies and procedures including all local, state, and federal regulations as it pertains to the Food Service department
• Inspect and rotate product on a regular basis while maintaining close dated items on Electronic Short Date List
• Maintain a clean and safe department according to company standards utilizing Sanitation schedules and daily to-do lists

Job description

Food City is seeking a Food Service Manager to lead the department, provide exceptional customer service, and drive profitability within the store. You will recruit, train, and supervise staff while ensuring schedules, merchandising plans, and standards are met.

Responsibilities emphasize staffing, inventory control, and adherence to company policies to deliver the best shopping experience for Food City customers in a fast-paced retail environment.