Food Service Manager

Aramark Corporation; Phoenix (AZ); On-site; USD 52,000 - 67,000; Full time

Job summary

Aramark Corporation seeks a Food Service Manager to oversee dining operations, ensuring high-quality service and client satisfaction. Responsibilities include leading front-of-house activities, coaching staff, managing costs, and upholding safety standards in a dynamic dining environment.

The role requires at least one year of management experience, strong interpersonal and customer service skills, and the ability to lift up to 50 lb. A Bachelor's degree or equivalent experience is preferred.

Qualifications

• At least 1 year of experience in a management role.
• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal and customer service skills.
• Ability to maintain client and customer rapport.
• Ability to stand for extended periods and lift up to 50 lb.

Responsibilities

• Lead the front of the house and dining operation with the Food Service Director.
• Engage and develop team members using the coaching model; recognize performance.
• Identify client needs and report progress and outcomes to the client.
• Manage P&L statements and work to meet client and company financial targets.
• Ensure food safety, sanitation, and labor initiatives are followed.
• Oversee production, quality control, and coordination with other departments.

Skills

Interpersonal skills

Customer service

Management

Food service operations

Safety & sanitation

Education

Bachelor's degree or equivalent experience

Job description

Job Description

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.

Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and communicate operational progress

Financial Performance

• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Additional Responsibilities

• Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer

Qualifications

• Requires at least 1 year of experience
• Requires at least 1 year of experience in a management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.