Food Service Manager

Aramark; Wisconsin; On-site; USD 52,000 - 70,000; Full time

Job summary

Aramark seeks a Food Service Manager to lead dining operations, focusing on customer satisfaction, safety, and profitability. You will coach and develop team members, ensure compliance, and coordinate with clients to meet service goals.

In this role you will plan daily briefings, monitor P&L performance, and drive revenue while maintaining quality and efficiency across front- and back-of-house activities.

Qualifications

• Requires at least 1 year of experience in a management role.
• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal skills and ability to maintain client rapport.
• Demonstrates excellent customer service using standard service model.
• Ability to coordinate with other departments for a unified dining experience.

Responsibilities

• Lead and develop dining operations to meet client expectations.
• Identify client needs and communicate progress; manage P&L and margins.
• Ensure safety, sanitation, and compliance with policies.
• Plan daily team briefings and supervise production, quality, and control.
• Direct front-of-house operations and coordinate with the Food Service Director.

Skills

Leadership

Client relationship

Productivity

Compliance

Interpersonal skills

Customer service

Education

Bachelor's degree or equivalent experience

Job description

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.

Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and communicate operational progress
• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Additional Responsibilities

• Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least 1 year of experience
• Requires at least 1 year of experience in a management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.