Food Service Manager

Nouria; Lewiston (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the convenience store sector is seeking a dynamic Food Service Manager. This role is pivotal in maximizing food service sales and ensuring excellent customer service while maintaining quality and safety standards. You will lead a high-performing team, manage inventory, and control operational costs in a fast-paced environment. If you have a passion for food service and a knack for leadership, this is your chance to make a significant impact in a supportive and inclusive workplace.

Qualifications

• ServSafe Certification required for food safety compliance.
• Experience in a managerial role within food service is essential.

Responsibilities

• Oversee daily operations of all Food Service areas.
• Deliver superior service to maximize customer satisfaction.
• Recruit, hire, and train new employees as needed.

Skills

Customer Service Skills

Problem-Solving Skills

Leadership Skills

Food Safety Knowledge

Inventory Management

Education

ServSafe Certification

Experience as a Restaurant Manager

Tools

Food Service Equipment

Job description

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Nouria Energy Corporation is a family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. We operate multiple brands including Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and unbranded options. Our wholesale operations supply fuel to over 300 locations across New England and New York. We are among the top 50 largest convenience store chains and top 10 largest car wash chains in the country.

Food Service Manager

If you have a positive attitude, enjoy working with people, and are ready to work hard, this is the right place for you. We prioritize hiring quality individuals and taking good care of them so they can provide excellent customer service, which includes a warm smile and courteous welcome.

General Summary

The Food Service Manager is responsible for maximizing food service sales, delivering excellent customer service, maintaining quality and safety standards, managing inventory, and controlling costs. Building and motivating a high-performing team is also essential.

Principle Duties and Responsibilities

• Oversee daily operations of all Food Service areas, including Made to Order Food, Commissary Food, Bakery, and Beverages (coffee, fountain, slush), both self-service and full-service.
• Deliver superior service to maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Organize and supervise staff shifts.
• Evaluate staff performance, provide feedback, and coach team members.
• Ensure compliance with food safety standards.
• Control operational costs, waste, and lost sales.
• Order and maintain inventory levels.
• Train staff on customer service practices.
• Recruit, hire, and train new employees as needed.
• Enforce company procedures and protocols.
• Perform other store tasks as assigned by the Store Manager.

Customer Service

• Provide the best customer experience.
• Greet customers warmly and sincerely.
• Suggest purchases and promote specials.
• Execute Nouria's customer service program at the store level.

Safety & Station Appearance

• Minimize safety risks for employees, customers, and suppliers.
• Ensure staff are trained on safety policies.
• Maintain safety and security of the store.
• Manage store maintenance and environment.
• Operate equipment safely and efficiently.
• Support safety and health programs.
• Report and investigate accidents or incidents.
• Conduct safety orientations for new employees.
• Inspect for hazards and initiate corrective actions.
• Encourage reporting of unsafe conditions.

Qualifications

• ServSafe Certification.
• Experience as a Restaurant Manager or similar role.
• Proven customer service and problem-solving skills.
• Knowledge of food and beverage operations.
• Strong leadership and motivational skills.
• Knowledge of food service and coffee equipment.
• Ability to troubleshoot minor issues.

Physical Requirements

• Maintain store safety, cleanliness, and appearance.
• Lift up to 50 pounds.
• Access all store areas.
• Sit at a desk and work on a computer for extended periods.
• Stand for prolonged periods.

Nouria Energy is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.