Food Service Manager

Ferrero; Guaynabo (PR); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Job summary

Ferrero is seeking a Food Service Manager to lead new business development in the foodservice channel and manage key distributor partnerships. The role focuses on driving volume for Ferrero brands in chain accounts and requires collaboration with the Domestic Sales Director.

You will develop operational plans with distributors, forecast demand with planners, and negotiate promotional opportunities while overseeing trade promos and category reviews.

Qualifications

• 4–7 years of experience in sales or foodservice development.
• Bachelor's degree required.
• Bi-lingual proficiency is preferred.

Responsibilities

• Develop an operational plan by customer and distributors' key accounts to drive volume growth.
• Manage relationships with foodservice operators and provide monthly updates to Ferrero HQ FS team.
• Own forecasting with demand planner to ensure tentpoles and promos are covered.
• Negotiate with distributors on Nutella and Ferrero brands within global FS guidelines.
• Oversee promo materials, displays, leaflets, and selling tools with Ferrero Marketing.
• Prepare category and business reviews for key customers at least twice a year.
• Interface with internal/external stakeholders to build relationships and meet sales goals.
• Maintain Luxembourg internal share workflows for recipe approval and storage.
• Report on trade promo budgets and align with the Operating Plan; conduct weekly trade visits.

Skills

Bi-lingual

Forecasting

Budget management

Self-motivated

Results driven

Proactive

Education

Bachelor's degree

Job description

About the Role

We have a current opening for a Food Service Manager and are actively reviewing applications. The Food Service Manager is responsible for new business development in creating and executing food service channel strategies focusing on chain accounts and the management of Food Safety distributors. The incumbent is expected to deliver company volume, by maintaining existing partnerships and developing new accounts with applications that are Group approved. Responsibility includes: customer communication, trade fund management, forecasting and accountability for volume, profit along with your present responsibilities as DTT Sales Mgr, Guagueros. This positions reports to the Domestic Sales Director.

Main Responsibilities

• Operational Plan: Develop an operational plan by customer and with distributors’ key accounts to drive volume growth with strategic accounts for menu expansion with Nutella, Ferrero Mainstream Chocolate and other Ferrero Brands.
• Relationship Management: Manage “partner” relationship with current Foodservice operators; Interact with Ferrero HQ FS team by providing monthly business updates.
• Forecast: Ownership of forecasting volume needs internally with demand planner to ensure that tentpoles and other promotional uplifts are covered.
• Negotiation: Manage customer meetings with distributors on behalf of Ferrero relevant to the usage of Nutella and other Brands in applications to ensure they are with in Global Ferrero FS guidelines along with any promotional offers/partnership opportunities.
• Sales Promotion & Communication: Oversee preparation of Ferrero promo material, display design, leaflets, artworks development with the Ferrero Marketing Team. Develop selling tools for key customers; provide recipe solution for food service staff; forecast promotional volume; manage category development funds; ensure deductions; rebates and spend levels.
• Category and Business Reviews: Prepare category reviews/business reviews for all key customers a minimum 2x year.
• Interface with stakeholders Communication and follow-up with necessary internal and external stakeholders to build relationships and achieve brand sales goals.
• Maintain Luxembourg required internal share workflows for recipe approval and storage
• Trade Promo budget reporting: Manage different formats of trade promo (Off Invoice, Bill Back, Rebate…), aligned with the Op. Plan (reducing the discount monthly aging) keeping Finance updated,
• Trade visit at least 1 days a week.
• In addition to the above, any other task assigned by the Sales Director.

About You

• 4 – 7 years of experience
• Bachelor's degree
• A proven track record of developing new businesses and sales successes
• Self-motivated, proactive, results driven professional
• Budget management
• Forecasting
• Budget management
• Bi-lingual
• Prior food safety experience a plus

Artificial Intelligence Disclosure

As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

What We Offer

Careers with caring built in - discover our benefits here.

The base compensation range for this position is $50,000.00 - $67,000.00. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

• In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

About Ferrero

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.

We believe all our people are equally talented in their own way.

In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero.

The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws.

Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process.

If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative.

Information relating to the need for accommodation and accommodation measures will be addressed confidentially.