Food Service Manager

Break Time; Columbia Township (MO); On-site; USD 36,000 - 56,000; Full time

Job summary

Break Time Food Service Managers oversee day-to-day operations of the formal food service programs, including profitability, waste control, inventory, labor, and customer service. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities include managing customer service interactions, merchandising and sales, food preparation, cleanliness, staff supervision, and training to ensure compliance with food safety standards and company policies.

Qualifications

• 18 years of age or older
• Willingness to attend food safety training and obtain a Food Handler’s Card or equivalent
• ServeSafe certified or able to complete the course and pass the test
• Strong customer service and teamwork abilities
• Ability to stand for long shifts and lift up to 50 pounds

Responsibilities

• Greet and thank customers, provide fast, friendly service, and handle transactions
• Promote sales using suggestive selling techniques
• Prepare food following guidelines, recipes, and job aides
• Maintain cleanliness and proper storage of products and equipment
• Train and supervise employees, manage labor schedules, and ensure food safety training compliance
• Communicate professionally with customers, vendors, and staff
• Assist with recruiting, coaching, and maintaining a positive work culture

Skills

Customer service

Team leadership

Food safety training

Physical stamina

Attention to detail

Education

High school diploma or GED

Job description

Overview

Break Time Food Service Managers oversee the day-to-day operations of the formal food service programs, which include but are not limited to sales profitability, expense control, waste control, inventory, labor control, and customer service.Food Service Managers are energetic leaders who believe it only takes a moment to make your day better.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Working with customers — Consistently and courteously greet and thank each customer and provide fast and friendly customer service; handle complaints quickly and courteously; conduct accurate and efficient transactions
• Merchandising and sales — Promote sales using suggestive selling techniques
• Food preparation – Follow guidelines, recipes, and job aides for proper preparation and execution of all food service programs; monitor the consistent and timely inspection of products for correct time and temperatures, cleanliness, rotation, portioning, and pricing; utilize ovens, roller grill, fryer, and other kitchen tools in preparation and presentation of food items; maintain appropriate food service inventory levels; develop and maintain duty checklists to address the food service needs for each shift; order authorized products from approved sources; ensure products are properly received, rotated, and stored
• Operations and cleanliness — Ensure equipment, dishes, and food service areas are properly cleaned and maintained; contact vendors for regular and as needed equipment servicing; follow and enforce standards for quality, service, cleanliness, food safety, proper product display, and storage; always clean the store when time allows
• Supervising – Manage the operations of store food service programs including profitability and expense control; train and oversee employees on prep and execution of food service programs; maintain weekly labor schedules to properly execute food service programs and stay within the allocated labor budget; ensure all employees obtain adequate food safety training (Food Handler’s card or equivalent)
• Communication — Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations
• Working closely with management — Provide input for performance evaluations and recommend employee actions, i.e. counseling, disciplinary action, or termination to the Store Manager; help train new employees on company policies and procedures; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.; remain alert and properly report concerns
• Teamwork — Assist with recruiting, training, coaching, and developing a successful team of associates that strive to meet customers’ needs; exhibit professionalism in appearance, conduct and judgement—always setting the appropriate example; create a positive work culture and promote teamwork every day to drive performance; provide leadership in adherence with all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Working with technology – Utilize the store’s technology including point of sale systems, product labeling system; desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count product; ensure proper use of sales, waste, and build-to-sheets and maintain electronic records for all food service programs
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 18 years of age or older
• Flexible availability which may include all shifts, weekends, and holidays
• Works well individually and in leading a team
• Ability and willingness to attend adequate food safety training and obtain a Food Handler’s Card or equivalent certifications
• ServeSafe certified or able to complete course and pass test as administered by a Break Time ServeSafe proctor
• Ability to perform assigned duties with accuracy and minimal supervision
• Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees
• Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds
• Ability to remain in a standing position for up to nine hours per shift
• Ability to perform mathematical calculations to make change, complete shift reports, and account for numbers of products during vendor check-in
• Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery
• Willingness to occasionally ascend and descend ladders to handle inventory or products
• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns.
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet Company requirements, including successful pre-employment background check and drug test.
• Legal authorization to work in the United States

Preferred Skills

• High school diploma or GED equivalent
• Prior food service experience