Food Service Shift Lead

Break-Time-Convenience-Store-; Maryville (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Break Time Convenience Store Shift Leads support the management and operation of Break Time Food Service Programs, upholding high standards of food preparation, cleanliness, and policy adherence during shifts. They are energetic team members who help ensure smooth, friendly service.

Responsibilities include customer service, merchandising, food preparation, and supervising staff while maintaining food safety, inventory, and regulatory compliance across the shift.

Qualifications

• Must be 18 years of age or older.
• Flexible availability including weekends and holidays.
• Reliable transportation to work.
• ServeSafe certification or ability to obtain it.
• Ability to perform math to make change and manage shifts.
• Able to learn new concepts and operate a computer.
• Must pass pre-employment background check and drug test.

Responsibilities

• Greet and assist customers with fast, friendly service; resolve complaints promptly.
• Promote sales using suggestive selling techniques.
• Follow recipes and guidelines for food prep; ensure correct times, temps, and portions.
• Maintain cleanliness and proper storage of equipment and food items.
• Assist in supervising and training staff on prep and execution of food programs.
• Communicate professionally with customers, vendors, and team members.
• Support management in performance evaluations and disciplinary actions.
• Comply with all store policies and regulatory requirements.
• Operate POS systems and handle basic math for transactions.

Skills

Customer service

Merchandising

Food preparation

Food safety

Team leadership

Communication

Cash handling

Technology use

Regulatory compliance

Education

High school diploma or GED

Food Handler’s Card/Certification

Job description

Overview

Break Time Food Service Shift Leads assist in the management and operations of Break Time Convenience Store Food Service Programs. This first step into management enforces high standards for food preparation, cleanliness, and all company policies and procedures to ensure proper and efficient operation during scheduled shift. Shift Leads are energetic team members who believe it only takes a moment to make your day better.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Working with customers — Consistently and courteously greet and thank each customer and provide fast and friendly customer service; handle complaints quickly and courteously; conduct accurate and efficient transactions
• Merchandising and sales — Promote sales using suggestive selling techniques
• Food preparation — Follow guidelines, recipes, and job aides for proper preparation and execution of all food service programs; monitor the consistent and timely inspection of products for correct time and temperatures, cleanliness, rotation, portioning, and pricing; utilize ovens, roller grill, fryer, and other kitchen tools in preparation and presentation of food items; maintain appropriate food service inventory levels; monitor duty checklists to address the food service needs for each shift; in coordination with the Food Service Manager, order authorized products from approved sources; ensure products are properly received, rotated, and stored
• Maintaining a clean environment — Ensure equipment, dishes, and food service areas are properly cleaned and maintained; follow and enforce standards for quality, service, cleanliness, food safety, proper product display, and storage; always clean the store when time allows
• Supervising — Assist in managing the operations of food service programs including profitability and expense control; train and oversee employees on prep and execution of food service programs
• Communication — Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations
• Working closely with management — Provide input for performance evaluations and recommend employee actions, i.e. counseling, disciplinary action, or termination to the Store Manager; help train new employees on company policies and procedures; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.; remain alert and properly report concerns
• Teamwork — Work as a team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Working with technology — Utilize the store’s technology including point of sale systems, product labeling system, desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count product
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 18 years of age or older
• Flexible availability which may include all shifts, weekends, and holidays
• Reliable transportation to work
• Ability and willingness to attend adequate food safety training and obtain a Food Handler’s Card or equivalent certifications
• ServeSafe certified or able to complete course and pass test as administered by a Break Time ServeSafe proctor
• Ability to perform mathematical calculations in order to make change, complete shift reports, and account for numbers of products during vendor check-in
• Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery
• Ability to perform assigned duties with accuracy and minimal supervision
• Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees
• Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds,
• Ability to remain in a standing position for up to nine hours per shift
• Ability and willingness to occasionally ascend and descend ladders to handle inventory or products
• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns.
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors
• Ability to meet Company requirements, including successful pre-employment background check and drug test.
• Legal authorization to work in the United States

Preferred Skills

• High school diploma or GED equivalent
• Prior food service experience