Food Service Lead: Line & Customer Experience

Aramark; Lubbock (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark is hiring a Food Service Worker to assist with food prep, portioning meals, and serving customers. You will learn on the job with guidance from your manager and help maintain high-quality service and cleanliness on the line.

The role requires strong customer service, teamwork, and adherence to safety standards, with opportunities to work across concessions, catering, and events as requested by management.

Qualifications

• Great customer service and interpersonal skills.
• Strong Leadership and supervisory skills.
• Ability to work in a team environment.
• Serve Safe Certification.

Responsibilities

• Lead all aspects of and assist in preparation of food items for the day and dating products.
• Coordinate and assist in setting up and breaking down stations designated by the manager.
• Cook and otherwise prepare foods according to recipes and directions.
• Responsible for use of accurate portions when preparing and serving items on the line.
• Maintain daily temperature logs.
• Responsible for taking samples of all food items on the line prior to serving the customers.
• Alert management and pull food items that do not meet quality expectations.
• Complete opening and closing station checklists.
• Greet customers as they approach and leave the serving line.
• Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile.
• Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks).
• Ensures that all work areas and serving utensils are cleaned and sanitized.
• Responsible for accurate disposal of waste from the service line.
• Transfers supplies and equipment between storage and work areas by hand or by cart.
• Assist with daily safety observations and report safety hazards discovered in the location to management immediately.
• Cross-train in areas as the need arises.
• Able to work in concessions, catering, and special events required by your manager
• Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis
• Completion of any task requested by a supervisor or member of the Aramark management team.
• Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers. Request support from utility workers for sanitation issues of the line as needed.

Skills

Customer service

Leadership

Teamwork

Serve Safe Certification

Job description

Aramark is hiring a Food Service Worker to assist with food prep, portioning meals, and serving customers. You will learn on the job with guidance from your manager and help maintain high-quality service and cleanliness on the line.

The role requires strong customer service, teamwork, and adherence to safety standards, with opportunities to work across concessions, catering, and events as requested by management.