Food Service Lead

Parmarstores; West Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Parmarstores is seeking a Food Service Lead located in West Virginia. The role is focused on delivering exceptional customer service while managing food ordering, preparation, and presentation in accordance with company standards. Responsibilities include maintaining a clean store environment and ensuring compliance with safety practices. This position requires flexibility for various shifts, particularly evenings and weekends, and a strong commitment to customer satisfaction.

Qualifications

• Must be available to work various shifts including evenings and weekends.
• Ability to maintain cleanliness and safety standards.
• Demonstrated experience in a food service environment.

Responsibilities

• Provide excellent customer service exceeding company goals.
• Ensure proper food presentation and rotation.
• Maintain cleanliness of store interior and exterior.
• Complete cleaning and maintenance tasks assigned by management.

Skills

Customer service

Safety practices

Food preparation

Teamwork

Job description

Reports to: Store Manager /Assistant Manager

Purpose of Position: To provide excellent customer service in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. The Food Service Lead will be responsible for all tasks and responsibilities relating to the ordering, pricing, labeling, preparation, rotation, presentation and serving of hot and cold food products while following all applicable Brand standards.

Responsibilities

• Availability: Must be available to work various shifts including evenings and weekends as required by Store Management to provide exceptional customer service. Work during peak customer hours to increase food sales by providing fresh and available product.
• Safety: Actively practice and enforce all safety measures to ensure a safe work environment. Report any employee or guest injury to Store Management immediately.
• Guests: Greet and welcome each guest to Par Mar with the proper greeting: Good morning, afternoon or evening. Acknowledge a guest leaving the store by using an exit statement such as “Thank you, please come again, have a nice day.” Set the example and ensure fellow employees do the same.
• Image: Maintain a food service atmosphere consistent with the Company Standards for Professionalism, Image, and Total Quality Guest Service above and beyond. Always be in proper dress code, including name badge, proper attire, apron, hat/visor, gloves, footwear, and jewelry per policy.
• Store Exterior: Maintain a clean and attractive exterior of the store location by wiping down trash receptacles, removing excessive signage from windows, cleaning windows, keeping counter areas viewable from the outside neat and orderly, and sweeping the lot daily.
• Store Interior: Maintain the interior of the store in a clean and attractive manner daily by completing all tasks on the shift duty checklist. Ensure the office is neat, clean, organized, and all confidential information is secured. Continuously monitor the dining area for trash or spills and empty trash cans as needed.
• Cleaning/Maintenance: As Food Service Lead, ensure all cleaning and maintenance tasks assigned by Store Management are completed by end of shift.