Food Service Lead

Banner Health Corporate; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Free uniforms

20% discount on food

Job summary

Banner Health Corporate in Phoenix, AZ, is seeking a Food Service Lead to supervise culinary and nutrition operations in the hospital’s Cafeteria, Bistro, and Dr's Lounge.

You will oversee cashiers, cooks, and service staff, align with production forecasts, and ensure quality, safety, and customer service standards.

This full-time role requires flexibility with shifts, weekends and holidays, offering a sign-on bonus and benefits.

Qualifications

• High school diploma or GED or equivalent working knowledge.
• Experience in food service and customer service environments.
• Ability to learn and operate computer software, email, and point of sale systems.
• Excellent communication and customer service skills.

Responsibilities

• Lead daily culinary service operations in assigned areas with good judgment.
• Maintain food handling and sanitation standards per licensing requirements.
• Train and support staff in customer service and work processes.
• Inventory food and supplies, manage par levels and food cost.
• Prepare items according to production forecasts and recipes.
• Coordinate with teams for patient menus, trays, and meal service.

Skills

Excellent communication

Customer service

Leadership

Learn POS systems

Team supervision

Decision making

Education

High school diploma/GED

Tools

POS systems

Food service equipment

Job description

Primary City/State: Phoenix, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

$1,500 sign on bonus!

The Food Service Department is made up of a diverse and inclusive team. As a member of our team, you will work with exceptional leaders that will support your development and growth within our organization. Banner offers free uniforms including two pair of shoes yearly, 20% discount on food! As a Food Service Lead, you will feel welcomed, appreciated and part of a family immediately your first day! You will support the Bistro, catering and Dr's Lounge-oversee the cashiers, cooks, and operations for their shift. You will have an opportunity to work with a well-established culinary team and grow your career at Banner Health! If you have food service background, enjoy providing premier customer service and consider yourself a true team player, then this might be the ideal fit for you!

This is a full-time position: hours will be 8 hour shifts, 40 hours a week, varied based on business needs. Weekends and holidays availability is a must.

The University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position provides leadership of culinary service staff in assigned areas while working as a member of the culinary service team. Assures that all quality, regulatory, menu and customer service standards are continuously met in the course of the group’s daily work.

CORE FUNCTIONS

1. 1. Independently and effectively leads and oversees daily service while working in various roles in Culinary Services. Uses good judgment to make appropriate decisions regarding daily work and staff needs. Appropriately communicates information to management as needed.
2. 2. Maintains food handling and sanitation standards to meet licensing agency requirements. Reports potential violations and training needs to management.
3. 3. Resolves customer problems and supports staff development in customer service skills. Trains others in work processes and the delivery of customer service.
4. 4. Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs. Works within budget and food cost guidelines. Resolves minor issues with vendors.
5. 5. Prepares all food items as required by production forecasts and recipes.
6. 6. Performs work in service areas and/or preparation areas at various work stations. Resolves minor problems with patient menus, trays and/or meal service.
7. 7. Assists with cleaning and sanitation of equipment and work areas as needed. May provide training/direction/coordination of food services for catered events and perform billing reporting.
8. 8. Participates in department meetings and training sessions.
9. 9. Must be able to work independently while overseeing work of others in any or all areas of Culinary Service operations. This position communicates with and makes decisions for/with customers, visitors, patients, physicians, vendors, drivers, employees and management.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Must possess the knowledge and abilities in culinary services normally acquired with one or more years of experience in similar food and customer service work. Must have the ability to learn and operate computer software, email, and point of sale systems. Must have excellent communication and customer service skills as well as the ability to use good judgment in resolving problems and handling employee conflicts. Requires previous experience and/or education in a variety of food preparation techniques, and event cooking/meal planning where appropriate. Must be able to inventory food and supplies, count money and perform mathematical calculations and possess the ability to learn food handling regulations and pass certification tests as required. Must be able to operate all onsite food service equipment, including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation. Office equipment such as computer, phone, fax/copying machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Olive Branch Senior Center must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Previous supervisory experience. Additional experience in cooking and customer service. Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Privacy Policy

Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.