Food Service Clerk

Cape Cod Healthcare; Massachusetts; On-site; USD 19,377 - 27,598; Full time

Job summary

A healthcare provider in Massachusetts is seeking a Food Service Clerk to manage patient meal orders and ensure efficient processing of these orders. The ideal candidate will possess strong communication and basic computer skills and must complete a nutrition module within three months. This full-time role requires working rotating days and occasional weekends, providing an important service to patients in a healthcare setting.

Qualifications

• Completion of the nutrition module with successful passage of the module exam within three (3) months of hire.
• Demonstrates ability to speak English clearly.

Responsibilities

• Receives diet orders and verifies information.
• Manually enters meal orders for patients.
• Acts as a liaison between patients and food service personnel.

Skills

Ability to read, write and communicate in English

Basic math skills

Demonstrates basic computer skills

Job description

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Responsibilities

• Receives diet orders from the facility’s electronic medical record, confirms patient’s name, room number and diet order upon receipt and verifies information has interfaced correctly with the Nutrition & Food Services computer system.
• Manually enters ER patients and diet orders into the Nutrition & Food Services computer system; removes ER discharged patients and diet orders from the system.
• Answers phone calls using good telephone etiquette.
• Identifies patient using two identifiers (name and room number/date of birth).
• Informs patient of current diet order.
• Takes meal order and assists in menu selection, including advising the patient on what the prescribed diet allows, using available resources (recipe book, ingredient list, nutrient analysis).
• Visits patients designated as Room Service Assist to obtain necessary meal orders.
• Manually enters meal orders for all patients designated “non-select” for all three meals with correct ready‑at times.
• Acts as a liaison between patients, clinical staff, dietitian, and food service personnel regarding special requests or feedback.
• Informs the dietitian of patient meal orders that may result in altered nutritional status.
• Informs cooks and kitchen staff of any special room‑service orders.
• Consistently provides service excellence to all patients, family members, visitors, volunteers, and co‑workers.
• Performs additional duties as needed.

Qualifications

• Ability to read, write and communicate in English.
• Demonstrates ability to speak English clearly.
• Demonstrates basic computer skills.
• Basic math skills.
• Completion of the nutrition module with successful passage of the module exam within three (3) months of hire.

Purpose of Position

To ensure efficient processing of patient meal orders in support of effective department operations.

Schedule Details

25 hours per week, Rotating Days, 6:00a-2:00p, 6:15a-9:15a, 10:45a-6:45p, 3:45-6:45, Every Other weekend, Occasional Holidays

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Department

CCH-Dietary Food Service

Annual/Hourly

Hourly

Hiring Pay Range

17.05

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitals and Health Care

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