Food Service Cashier

Grand Lake Casino in; Grove (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Food Services Cashier to join their team. In this role, you will work closely with line cooks and engage with guests to ensure their satisfaction. Your responsibilities will include maintaining food safety standards, serving customers, and managing cash transactions. The position requires a high school diploma or G.E.D. and a passion for providing excellent customer service in a dynamic environment. If you thrive under pressure and enjoy working in a lively atmosphere, this opportunity is perfect for you.

Qualifications

• High School diploma or G.E.D. required, with at least one year of cash handling experience.
• Customer service experience is essential for this role.

Responsibilities

• Ensure excellent customer service and maintain food safety standards.
• Assist in food preparation and maintain cleanliness in the work area.
• Handle money exchanges accurately and efficiently.

Skills

Customer Service

Cash Handling

POS Systems

Multitasking

Communication

Food Safety Knowledge

Education

High School Diploma or G.E.D.

Job description

Reports To: Food Service Shift Supervisor

Pay Grade:

Location: All GLC Properties

Position Summary — The Food Services Cashier works directly with the line cooks, maintains interpersonal and external guests service to ensure complete satisfaction.

Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation:

1. Maintains knowledge of all operations and department policies and procedures.
2. Serves, stocks, cleans, and follows up with customers to ensure they are enjoying themselves, correcting any problems.
3. Ensures proper food safety and sanitation standards, including maintaining a safe working area.
4. Replenishes food items and ensures product is stocked to appropriate par levels.
5. Properly stores food by adhering to food safety policies and procedures.
6. Maintains and helps set up work station, prep table, service counter, hot well, steam table, and hot box.
7. Ensures consistent excellent customer service and a positive attitude toward guests, clients, and co-workers.
8. Completes proper money exchange with customers, consistent with policies of the Food and Beverage Department.
9. Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs.
10. Fills in as needed to ensure the smooth and efficient operation of the department by assisting co-workers, supervisors, and managers as requested.

Qualifications

High School diploma or G.E.D. or at least one (1) year of POS and cash handling experience required. Customer service experience required.

Knowledge, Skills, and Abilities

1. Ability to work well under pressure and time constraints.
2. Ability to multitask and work as part of a team.
3. Ability to communicate clearly; ability to read, comprehend, and interpret written and oral instructions.
4. Knowledge of proper food holding and refrigeration temperature control points.
5. Knowledge of kitchen equipment and food safety requirements.
6. Ability to count back change accurately and efficiently.

Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state-issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age. Required to obtain and maintain food safety training certification.

Physical Requirements — Must be able to lift up to 35lbs; climb, bend, or kneel for extended periods. Must be able to work in hot, humid, and loud environments for entire shifts. Must be able to work in areas that exceed 100 degrees.

Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.

Special Working Conditions — This position requires the flexibility to work any shift, including weekends and holidays. Must be able to work under pressure.

This position description is not an exhaustive listing of the expectations associated with the role, and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.

Employees are expected to know existing Grand Lake Casino policies and refer to those policies when necessary.

Grand Lake Casino reserves the right to amend this job description.