Food Service - Bartender (Part-Time)

SSA Group; Brookfield (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team at a renowned cultural attraction. In this dynamic role, you will provide exceptional guest service while overseeing bar operations, ensuring that every visitor has a memorable experience. With a focus on inclusivity and sustainability, you'll be part of a culture that values teamwork and community engagement. This is a fantastic opportunity to work in a vibrant environment, where your contributions will directly impact guests and help elevate the overall experience at the venue. If you thrive in a fast-paced setting and are passionate about hospitality, this role is perfect for you.

Benefits

Employee Assistance Program

Tuition Discount

Meal Plan & Employee Discounts

Accrued Paid Sick Leave

Get Paid Early

Qualifications

• Strong communication and problem-solving skills are essential.
• Ability to remain flexible in a fast-paced environment.

Responsibilities

• Ensure memorable guest experiences through excellent service.
• Oversee product quality and inventory management.
• Maintain a clean and organized work environment.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Flexibility

Education

High School Diploma or Equivalent

Bartending Certification

Tools

Bar Equipment

Job description

Brookfield Zoo, Brookfield, Illinois, United States of America

Job Description

Posted Monday, April 21, 2025 at 5:00 AM

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to: Food Operations Supervisor(s) and Food Operations Manager(s)

Responsibilities

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Oversee quality, product levels and inventory of product.
3. Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
4. Meet expectations of proper setup, execution, breakdown, and cleanup of their bar(s) during each shift.
5. Ability to express knowledge of alcoholic drinks and bartending techniques with guest service in mind.
6. Maintain a safe environment by serving guests responsibly.
7. Maintain a friendly and approachable attitude towards the client, guests, and staff.
8. Communicate clearly and openly with leaders for overall success.
9. Display a sense of urgency at all times.
10. Uphold a professional appearance and mannerism.
11. Maintain a clean, safe, and organized work environment.
12. Perform other tasks as deemed necessary.
13. Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

1. Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
2. Focus on removing barriers and empowering growth and opportunity for team members at all levels.
3. Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
4. Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Job Requirements

1. Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
2. Excellent problem-solving/decision-making skills combined with the ability to be organized.
3. Demonstrates the ability to remain flexible in a fast-paced environment.
4. Operate all equipment necessary to perform job duties.
5. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above; accommodation upon request, please communicate directly with hiring manager.
6. Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

Bartending and/or industry experience a plus. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

1. Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
2. Employee Assistance Program.
3. Get Paid Early.
4. Tuition Discount through Partnership College.
5. Meal Plan & employee Discounts.
6. Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Brookfield Zoo, Brookfield, Illinois, United States of America