Food Service Associate: Fresh Prep & Customer Care

H-E-B; Austin (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

H-E-B is seeking a Food Service Representative in Austin, TX to keep the department well stocked and to deliver superior customer service. You will prepare, package, and merchandise fresh products daily while upholding all food safety and sanitation standards.

You will assist customers, take orders by phone or in person, help with bakery, deli and prepared foods tasks, and support the team with basic setup, cleaning, and inventory processes to meet department goals.

Qualifikationen

• 18+ age
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Aufgaben

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning (Bakery)
• Assists in technical areas as needed (baking, frying, decorating)
• Culls bakery products for poor quality, expiration dates
• Takes care of service counter Customers (Deli)
• Uses ordering system applications (Deli)
• Uses Fresh Production Planner (Deli)
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers
• Serves / packages products at customer's request (Prepared Foods)
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Kenntnisse

Superior customer service

Communication

Interpersonal skills

Reading and writing

Planning and organizing

Fast-paced environment

Store systems knowledge

Ausbildung

HS Diploma or GED or equivalent

Completion of Company Orientation

Food safety and sanitation training - upon hire

Jobbeschreibung

H-E-B is seeking a Food Service Representative in Austin, TX to keep the department well stocked and to deliver superior customer service. You will prepare, package, and merchandise fresh products daily while upholding all food safety and sanitation standards.

You will assist customers, take orders by phone or in person, help with bakery, deli and prepared foods tasks, and support the team with basic setup, cleaning, and inventory processes to meet department goals.