Food Service Associate Ambassador

Baylor Scott & White Health; Raleigh (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Duke Raleigh Hospital seeks a Food Service Associate Ambassador to support hospital food service operations. The role involves food preparation, sanitation duties, and customer service. This position is ideal for individuals who enjoy working in a team-oriented environment while assisting in quality care for patients.

Qualifications

• No experience required for Level I; 6 months food service for Level II.
• Ability to operate food preparation equipment and handle food safely.
• Strong customer service skills required for Level II.

Responsibilities

• Transport food service supplies and refuse as directed.
• Clean and sanitize assigned areas and equipment.
• Set up and serve food to patients and customers.

Skills

Lift/push/pull 50 pounds

Read/write and follow instructions

Basic math skills

Customer service skills

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204 beds, it is the third largest of Duke Health's four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Food Service Associate Ambassador

Job Code: 4067
FLSA: N
Job Level: B1

Supervisory Responsibility: No

Work Schedule: 7 AM to 3:30 PM, 12 PM to 8:30 PM, or 4 PM to 8:30 PM, rotating weekends. Schedules will be determined by the department.

General Description of the Job Class

Depending on the size of the entity and department structure, Level I and Level II may be combined.

Level I

Perform routine tasks and manual work under immediate supervision in support of hospital food service operations; operate dish machine; wash pots and perform heavy cleaning duties; transport equipment, food, supplies, and refuse as directed.

Level II

Perform a variety of tasks in preparation, service, and delivery of food products and/or service operations (e.g., prepare, mix, assemble, portion, serve, and store food as directed; receive, inspect, store, disburse, and control inventory of foodstuffs, supplies, and equipment). May also function as a cashier when directed.

Duties and Responsibilities

Level I

• Retrieve, collect, and transport food service supplies, equipment, and refuse as directed.
• Strip carts/trays, sort, rinse dishes and silverware, operate and unload dish machine, and store clean items; inspect washed items for cleanliness and breakage.
• Clean and sanitize assigned areas and equipment.
• Wash pots, pans, and equipment.
• Collect, sort, and dispose of trash.
• Follow all safety procedures for using equipment and chemicals.

Level II

• In addition to Level I duties, may set up and serve food to patients and cafeteria customers, ensuring proper portioning and sanitation standards.
• Operate and monitor food service equipment, follow safety procedures, and clean equipment after use.
• Assist in tray line and cafeteria setup, maintaining quality standards and safe food handling.
• Detect and report improperly prepared food or damaged merchandise, and monitor stock levels.
• Assist in inventory management, including conducting physical inventories and maintaining records.
• Transport food carts, prepare and set up catering food items, and organize catering functions.
• Maintain catering area and equipment.

If functioning as a cashier:

• Calculate total cost, accept payment, and ensure validity of meal cards.
• Handle cash/tickets, deposit money, and prepare deposit reports.

Qualifications

Education: N/A

Experience:

• Level I: No experience required.
• Level II: At least six months of food service experience required.

Knowledge, Skills, and Abilities

• Ability to lift/push/pull 50 pounds.
• Ability to read/write and follow instructions.
• Basic math, computer, and cashier skills (Level II).
• Strong customer service skills (Level II).
• Ability to operate food preparation equipment and handle food safely (Level II).

Physical Job Functions: Certain jobs require specific physical and/or mental abilities, with accommodations available upon request.

Duke is an Equal Opportunity Employer committed to diversity and inclusion.