Food Service - Associate

SSA Group; Cincinnati (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the guest experience at cultural attractions. As a Food Service Associate, you'll play a crucial role in delivering exceptional service while maintaining high standards of safety and cleanliness. This position offers the chance to work in a dynamic environment where teamwork and flexibility are key. With a commitment to sustainability and inclusivity, you'll be part of a team that values community engagement and personal growth. If you're energetic, personable, and ready to make a difference, this opportunity is perfect for you.

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership College

Meal Plan & employee Discounts

Qualifications

• Strong interpersonal and communication skills are essential.
• Ideal candidate is a team player and takes initiative.

Responsibilities

• Ensure memorable guest experiences through excellent service.
• Maintain cleanliness and safety in the work environment.
• Support restaurant operations and respond to guest feedback.

Skills

Interpersonal skills

Communication skills

Problem solving

Organizational skills

Team player

Flexibility

Education

No previous experience required

Job description

Cincinnati Museum Center, Cincinnati, Ohio, United States of America

Job Description

Food Service Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always.

Position Title: Food Service Associate

Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)

Responsibilities

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Support restaurant prep (FOH and line) for daily operation.
3. Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
4. Participate in safety logs including food temperatures, rotation and waste as necessary.
5. Ensure proper uniform, hygiene, hand-washing and glove use with self.
6. Maintain a SSAfe work environment by abiding to all SSAFETY rules.
7. Follow through daily prep and items lists, as assigned.
8. Actively help to support operation in assigned role, supporting holes as necessary.
9. Respond to guest and client feedback, reporting to the supervisor to mitigate potential complaints.
10. Communicate issues seen with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
11. Remain knowledgeable of all menu items, prices and specials for sharing with guests.
12. Perform other tasks as deemed necessary.
13. Maintain a clean, safe and organized work environment.
14. Uphold and demonstrate a complete understanding of company policies and procedures.
15. Present a clean and welcoming experience for guests through upholding sanitation requirements.

Job Requirements

1. Strong interpersonal and communication skills.
2. Exceptional problem solving/decision making skills combined with the ability to be organized.
3. Ability to remain flexible in a fast-paced environment.
4. Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
5. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary.
6. Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

1. Promote an inclusive & supportive approach within the Brand team.
2. Focus on removing barriers and empowering growth and opportunity for team members.
3. Lead by example through Sustainability/Conservation efforts.
4. Engage with SSA/Unit in driving community effort through engagement activities.

Previous Experience

None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.

Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.

• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice.

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Cincinnati Museum Center, Cincinnati, Ohio, United States of America