Food Service Assistant - 15hrs/Evening Shift

massgeneralbrigham; Northampton (MA); On-site; USD 26,000 - 36,000; Part time

Job summary

Mass General Brigham's Cooley Dickinson Hospital is seeking a Food Service Assistant to support patient, visitor and staff dining. You will prepare and serve meals, maintain sanitation, and ensure quality while delivering friendly service.

This onsite role, part-time with evening shift, reports to the Executive Chef and operates within established policies. It is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital, located at 30 Locust Street.

Qualifications

• High School Diploma or Equivalent preferred.
• Previous food preparation and service experience preferred.
• Ability to follow written and oral instructions.
• Ability to operate cash register.

Responsibilities

• Prepare and serve food, beverages, and snacks in cafeteria and patient service areas.
• Provide friendly, professional customer service to patients, visitors, and staff.
• Assemble and deliver patient meal trays while ensuring dietary and quality standards are met.
• Operate cash register and process transactions accurately.
• Maintain clean, organized, and sanitary food service, kitchen, and dining areas.
• Follow food safety, infection prevention, and sanitation guidelines to support a safe environment.
• Restock supplies, rotate inventory, and notify leadership of shortages.
• Operate dishwashing equipment and maintain kitchen equipment according to established procedures.
• Support catering services, tray line operations, and other department activities as needed.
• Collaborate with Nutrition Services and clinical teams to support an exceptional patient experience.

Skills

Customer service

Cash handling

Food safety

Education

High School Diploma

Tools

Cash register

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

As a Food Service Assistant, you'll help create a welcoming dining experience for patients, visitors, and staff by preparing and serving meals, maintaining a clean and safe environment, and supporting daily food service operations. You'll play an important role in delivering excellent customer service while ensuring food quality and sanitation standards are consistently met.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Executive Chef and operates within established organizational and departmental policies and procedures.

Qualifications

Minimum Qualifications

High School Diploma or Equivalent preferred

Previous food preparation and service experience preferred

Knowledge, Skills and Abilities

Ability to follow written and oral instructions required.

Ability to operate cash register required.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Essential Responsibilities

• Prepare and serve food, beverages, and snacks in cafeteria and patient service areas.
• Provide friendly, professional customer service to patients, visitors, and staff.
• Assemble and deliver patient meal trays while ensuring dietary and quality standards are met.
• Operate cash register and process transactions accurately.
• Maintain clean, organized, and sanitary food service, kitchen, and dining areas.
• Follow food safety, infection prevention, and sanitation guidelines to support a safe environment.
• Restock supplies, rotate inventory, and notify leadership of shortages.
• Operate dishwashing equipment and maintain kitchen equipment according to established procedures.
• Support catering services, tray line operations, and other department activities as needed.
• Collaborate with Nutrition Services and clinical teams to support an exceptional patient experience.

Remote Type: Onsite

Work Location: 30 Locust Street

Scheduled Weekly Hours: 15

Employee Type: Regular

Work Shift: Evening (United States of America)

Pay Range

$18.78 - $25.66/Hourly

Grade

SC2C23

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietn