Food Service Ambassador

Avera McKennan; Sioux Falls (SD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO from day 1

Retirement plan with employer matching

Career development

Job summary

Avera McKennan Hospital is hiring for a food service assistant to support patient meal service in a multidisciplinary team. You will operate the patient meal system, coordinate with dietary staff, and ensure timely delivery of meals and snacks to patient rooms.

The role emphasizes customer service, adherence to CARE standards, and accurate record-keeping. Training is provided; weekend/holiday coverage is required in a rotating shift pattern.

Qualifications

• High School or GED Equivalent; one to three months related experience and/or training; or an equivalent combination of education and experience
• Excellent customer service and communication skills
• Ability to work in a fast-paced healthcare environment with attention to safety and sanitation

Responsibilities

• Demonstrates knowledge and application of the food service software system used for recording patient and guest meal orders.
• Communicates with staff and other departments regarding diet orders, patient concerns, and requests.
• Delivers meals and snacks to patient rooms in a timely manner and assists with meal setup as needed.
• Records meal and fluid intake in the electronic medical record and tracks food costs.
• Maintains safety, sanitation, and temperature records according to guidelines.

Skills

Customer service

Communication

Teamwork

Education

High School or GED Equivalent

Tools

Food service software

Job description

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift: Rotating days/evenings/nights/weekends/holidays (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $22.00

Position Highlights

Monday- Friday 6:45am-7:15pm; 80 hours 1 week 3-12, 2nd week 4- (12 hour shifts) Every other weekend and holiday Food service a plus- Computers a must! You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provides excellent customer service utilizing the Avera CARE standards when assisting patients with meal ordering, delivering meals and snacks, and acting as a liaison to other departments regarding patient meal services.

What you will do

• Demonstrates knowledge and application of the food service software system utilized for recording patient and guest meal orders.
• Communicates with the staff/other departments frequently regarding diet orders, situations, patient concerns and patient requests and reports feedback in a timely fashion to the patient.
• Demonstrates basic knowledge of food production, nutrition and therapeutic diets.
• Delivers meals and/or food items into patient rooms in a timely and appropriate manner.
• Assists patients with meal set-up as necessary to include, but not limited to, opening containers, placing items within reach, obtaining missing / extra food items, etc.
• Picks up trays after the patients have completed their meals.
• Records meal and fluid intake in the electronic medical record.
• Completes documentation of stocked food items to track food cost.
• Completes assigned daily cleaning including but not limited to individual work area and storage areas.
• Strict adherence to safety and sanitation standards, including but not limited to: simple food preparation, food storage, transporting items from the kitchen to various areas and meal service.
• Records food and equipment temperatures as needed by Health Department, Joint Commission, OSHA guidelines or as may be needed by law.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

High School or GED Equivalent ; one to three months related experience and/or training; or an equivalent combination of education and experience

Preferred Education, License/Certification, or Work Experience

Previous food service experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

• You Need & Then Some; Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives.
• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development guided by hands-on training and mentorship.
• Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.
• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].
• At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services.
• Join us in making a positive impact on moving health forward.