FOOD SERVER-STADIUM (FULL TIME)

Belterra Casino Resort; Florence (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Food Server to deliver exceptional guest service across venues such as Banquets and 19 Steak & Seafood. The role includes taking orders, assisting in the kitchen, and ensuring accuracy and hospitality from start to finish.

Responsibilities include knowledge of menu items, wine basics, and using the POS system efficiently while maintaining a clean, well-groomed appearance and following all regulatory requirements.

Qualifications

• English communication skills required.
• Experience in a high-volume restaurant preferred.
• At least 1 year of experience directly related to the duties.

Responsibilities

• Take food and beverage orders and ensure timely service.
• Operate POS to charge guest orders and manage payments.
• Maintain knowledge of menu, prep methods, and wine offerings.
• Ensure guest satisfaction and address issues promptly for the manager on duty.
• Stock service areas and assist with opening/closing duties as needed.

Skills

English communication

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Food Server, under general supervision, obtains guest food and beverage orders. Responsible areas may include Banquets, 19 Steak & Seafood, Stadium Sports Bar & Grill, Out of Bounds, and any food venue created for the purpose of guest service.

The Food Server:

• Ensures accurate and timely service of all orders by working with kitchen personnel.
• Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members.
• Responsible for learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server functions, and for being able to answer general questions regarding the property.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency and professionalism.
• Maintain knowledge of menu offerings to answer guest questions and provide suggestions. Thisincludes but not limited to knowledge of food items; preparation methods and wine knowledge.
• Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.
• Accurately account for and collect payment for all drink and food orders through POS system in a timely manner.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and brewing coffee. Performimg Tableside cooking, salad or Entrée presentations, Open and pour wine tableside. Garnish and decorate dishes in preparation for serving.
• Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required.
• Check with guests to ensure they are enjoying their meals and take action to correct any problems, immediately notifying the manager on duty.
• Responsible for all tables in assigned section, in their entirety.
• Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, etc.
• Assist with overall dining service and ensure dining and serving areas are set up and maintained according to standard, including removal of all dirty dishes in FOH operations.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Participate in liquor glassware removal, ensuring compliance with all Indiana Gaming Commission regulations.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Observe and adhere to Health Department regulations and EcoSure standards regarding food handling, storage, and cleanliness of work environment.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Maintain a well-groomed, neat and clean appearance.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.

Qualifications

• Demonstrated ability to communicate in English.
• Demonstrated ability to work in a high volume restaurant.

These skills and abilities are typically acquired through at least 1-year experience directly related to the accountabilities specified

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.