Food Server | High-Energy Gaming Tavern

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 24,000 - 36,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas is seeking a Food Server to deliver warm, attentive dining experiences. You will present menus, take orders, and upsell with knowledge of beer, spirits, and wines; you’ll also process payments using the POS and ensure accuracy.

The role emphasizes guest service, teamwork, and adherence to health and safety standards in a fast-paced, high-energy environment on the gaming property.

Qualifications

• 6 months of experience in a full-service dining venue.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Proven experience delivering high-touch guest service in a fun, high-energy environment.
• Ability to multitask and maintain composure in a high-volume setting.
• Comfortable with self-banking and cash handling.
• Previous experience using POS systems, computers, and calculators.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Enthusiastically demonstrate knowledge of beer, spirits, and wines.
• Present menus, utilize suggestive selling techniques, and answer guest questions regarding food and beverage options.
• Accurately take beverage and food orders and input into POS system using Universal Seating guidelines.
• Handle payment transactions and ensure correct change or receipt is provided; obtain required guest signatures.
• Resolve guest complaints promptly and report concerns to management.
• Assist team members with food running, side work, and drink service when needed.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Respond to guest inquiries about hotel services and local attractions.
• Ensure all food is served in accordance with health, safety, and sanitation regulations.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Cash handling

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

POS systems

Computers

Calculators

Input systems

Job description

Stratosphere Gaming, LLC in Las Vegas is seeking a Food Server to deliver warm, attentive dining experiences. You will present menus, take orders, and upsell with knowledge of beer, spirits, and wines; you’ll also process payments using the POS and ensure accuracy.

The role emphasizes guest service, teamwork, and adherence to health and safety standards in a fast-paced, high-energy environment on the gaming property.