Food Server FT AM

HEI Hotels & Resorts; Chicago (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical & Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick & Holiday programs

Pet insurance through ASPCA

401(k) with company match

Hotel room discount program

YouDecide discount program

Job summary

HEI Hotels & Resorts is seeking a restaurant server to provide guests with exceptional service in a fast-paced setting inside The Wade hotel. You will greet guests, record orders, input into POS, and ensure accuracy while upholding service standards.

Responsibilities include guiding guests through specials, delivering orders, and maintaining smooth station operations. Strong communication and teamwork are essential, with occasional duties as assigned.

Qualifications

• Maintains a professional appearance and demeanor at all times.
• Willing to pitch in and help coworkers as a team player.
• Basic knowledge of food and beverage preparation, service standards, and guest relations.
• Knowledge of proper table settings, service ware, and menu items.
• Able to remember, recite and promote the menu items.
• Able to transport large trays up to 30 lbs. through a crowded room.
• Able to operate beverage and toast equipment.
• Able to establish and maintain good relations with staff, customers, and patrons.
• Able to operate a keyboard and learn POS procedures.
• Strong verbal and written communication skills; adapt style for different audiences.
• Adapt communication style for supervisors, coworkers, public, etc.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests and explain specials/promotions.
• Record details of orders and repeat to ensure accuracy.
• Input orders into POS to inform the kitchen.
• Retrieve orders up to 30 lbs, verify, and deliver with condiments.
• Comply with state and corporate requirements for serving alcohol.
• Replenish beverages and monitor guest satisfaction.
• Market and serve desserts or specialty coffees on request.
• Operate POS procedures to pre-check orders and close checks.
• Present the check to guests promptly.
• Adhere to attendance rules and be available regularly.
• Perform other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings & service ware

Menu item knowledge

Carrying heavy trays

Beverage equipment operation

Working relationships

POS literacy

Verbal & written communication

Adapt communication style

Tools

Point of Sale (POS)

Job description

About Us

True to its name, CURRENT features a fresh, modern take on seasonal American cuisine showcasing simple & soulful ingredient driven dishes. Located inside The Wade hotel, join us at our lively bar for creative cocktails, a glass of wine, or one of our many local beers. Or join us al fresco in our Chandon Spritz Garden in summer to watch the world go by. With its bold flavors and stunning backdrop (Lake Michigan and Navy Pier are just steps away), it is no surprise that CURRENT is a go-to for both locals and travelers alike. From the patio you can enjoy the energy of Lake Shore Drive and Lake Michigan while indulging in seasonal bites and noted cocktail culture.

Compensation

Salary Range: $15.00 - $15.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

• Replenish beverages as necessary and check with guests for overall satisfaction.

• Market and serve upon request any dessert items or specialty coffees.

• Operate the Point of Sale procedures to pre-check order and close out the check.

• Present the check to guest promptly.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.

• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

• Knowledge of the appropriate table settings, service ware and menu items.

• Ability to remember, recite and promote the variety of menu items.

• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

• Ability to operate beverage and toast equipment with or without reasonable accommodation.

• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

• Ability to operate a keyboard and learn Point of Sale procedures.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.