F&B - General Manager

HEI Hotels & Resorts; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision insurance

Vacation and leave

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts in Chicago seeks a seasoned hospitality leader to plan and manage the Restaurant, Room Service and other food and beverage outlets to deliver exceptional service while meeting financial goals.

You will direct daily operations, oversee HR, budget forecasting, promotions, and compliance, and lead a team to provide top-tier guest experiences across breakfast, lunch and dinner.

Qualifications

• Minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Knowledge of restaurant/hotel practices and procedures.
• Supervision, management, and communication skills are required.
• Ability to analyze information and make recommendations.
• Knowledge of hospitality operations, budgeting, and planning.
• Leadership to motivate staff and achieve goals.
• Prioritization, planning, and delegation skills.
• Excellent written and verbal communication.
• Ability to work under time constraints and deadlines.
• Adapt communication for different audiences.

Responsibilities

• Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods.
• Manage HR in outlets: hire, train, schedule, develop, coach, discipline as needed.
• Implement programs and ensure compliance with SOPs and safety regulations.
• Forecast, monitor, and report budgets to maximize revenue and control costs.
• Respond to customer trends and issues to enhance guest experience.
• Create promotions and optimize local market share.
• Monitor maintenance and sanitation of outlets and equipment.
• Adhere to attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Restaurant operations

Hospitality management

Staff leadership

Budget forecasting

Customer service

Communication skills

Time management

Adaptability

Education

Post-high school education

Job description

About Us

True to its name, CURRENT features a fresh, modern take on seasonal American cuisine showcasing simple & soulful ingredient driven dishes. Located inside The Wade hotel, join us at our lively bar for creative cocktails, a glass of wine, or one of our many local beers. Or join us al fresco in our Chandon Spritz Garden in summer to watch the world go by. With its bold flavors and stunning backdrop (Lake Michigan and Navy Pier are just steps away), it is no surprise that CURRENT is a go-to for both locals and travelers alike. From the patio you can enjoy the energy of Lake Shore Drive and Lake Michigan while indulging in seasonal bites and noted cocktail culture.

Compensation

Salary Range: $85,000.00 - $95,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day-to-day operations of the bar operations.




• Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.




• Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).




• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.




• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.




• Create, recommend,and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.




• Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.




• Comply with attendance rules and be available to work on a regular basis.




• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum two years of post-high school education.




• Two+ years of full employment in a related position.




• Hotel experience preferred.




• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. *Supervision, management, and communication skills are required.




• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.




• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.




• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.




• Able to set priorities, plan, organize, and delegate.




• Written communication skills to be concise, well organized, complete, and clear.




• Ability to work effectively under time constraints and deadlines.




• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.