Food Server-Drago's

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 17,000 - 30,000; Full time

Job summary

PENN Entertainment is seeking a restaurant server to deliver exceptional guest experiences and promote menu items with confidence. You will greet guests, guide beverage and wine selections, and collaborate with team members to maintain high standards of service.

The role requires two years of food serving experience and a stable work history, with a focus on hospitality excellence and attentive guest interactions.

Qualifications

• Two years of food serving experience in a full-service restaurant.
• Stable work history in hospitality and service roles.
• Knowledge of menu items, beverages, and wine service.

Responsibilities

• Provides superior customer service and positive interactions with guests and coworkers.
• Greet guests, inform them of daily specials and assist with menu selections.
• Assist guests with beverage choices and demonstrate product knowledge.
• Notify supervisor of any food or service issues and ensure guest satisfaction.
• Maintain neat appearance and uphold sanitation and safety standards.
• Anticipate guest needs and perform inventories as assigned.
• Perform tableside cooking, dessert presentation, and wine service.

Skills

Excellent customer service

Food/beverage knowledge

Wine service knowledge

Interpersonal skills

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - mayvaryby position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a \"walking information center.\"
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Notifies supervisor, manager, or line chef of any food products that are not properly prepared.
• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.
• Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.

Requirements

• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Stable work history required.
• These skills and abilities are typically acquired through two years' food serving experience in a full-service restaurant.