Food Safety Operations Lead - Retail & Compliance

Amazon Inc.; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon Inc. in Arlington, VA seeks a senior Food Safety Program Manager to oversee compliance across the North American Fulfillment network, translating regulations into actionable guidance and ensuring program adherence.

You will lead multi-site escalations, manage rapid response to incidents, and partner with operations, QA and regulators to drive continuous improvement. Significant travel up to 80% is required.

Qualifications

• Bachelor's degree in Food Science or related field.
• 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment.
• Experience leveraging technology to drive process improvements.
• Experience in program or project management.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Experience interacting with local food safety regulators.
• Travel up to 80% of the time.
• Experience applying Food Code requirements across local, state, and federal food regulations.

Responsibilities

• Maintain a robust set of compliance metrics and KPIs to measure output performance, track progress, and identify areas for improvement in food safety programs.
• Execute rapid response protocols for food safety incidents to investigate, resolve, and document comprehensive corrective actions.
• Lead and project manage complex, large-scale food safety escalations across multiple sites, establishing clear action plans, tracking deliverables, and driving accountability for timely closure while maintaining appropriate communication channels with senior leadership for critical updates and resource needs.
• Demonstrate proven ability to influence and manage relationships with diverse stakeholders at all levels, from site operations to senior leadership, effectively balancing competing priorities while maintaining food safety compliance standards and driving program adherence across multiple facilities.
• Analyze escalation patterns and root causes to identify systemic issues, informing audit priorities and presenting findings to senior leadership.
• Participate in an on-call rotation, including weekend coverage, with up to 60% travel to support food safety incidents and program implementation across the network.
• Compose and edit detailed business review documents to effectively communicate food safety improvement initiatives.
• Leverage deep knowledge of regulatory frameworks including CFR, FSMA, and FDA guidelines to ensure audit processes and corrective actions align with current standards.
• Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation and timely resolution while identifying systemic issues for continuous improvement.

Education

Bachelor's degree in Food Science or related field

Master's degree in Food Science or related field

Job description

Amazon Inc. in Arlington, VA seeks a senior Food Safety Program Manager to oversee compliance across the North American Fulfillment network, translating regulations into actionable guidance and ensuring program adherence.

You will lead multi-site escalations, manage rapid response to incidents, and partner with operations, QA and regulators to drive continuous improvement. Significant travel up to 80% is required.