Food Runner - Sheraton Columbia, SC

Hotel Equities; Columbia (SC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Reduced Room Rates

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Food Runner for the Sheraton Columbia Downtown Hotel in Columbia, SC.

Deliver food promptly to guests, assist wait staff, learn menu items, manage order tickets, and keep the service area stocked and organized. This role requires a friendly, guest-focused approach, good communication, basic math, and a flexible schedule including nights and weekends.

Qualifications

• High School diploma or equivalent is required.
• One year of front desk/guest service experience preferred.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt sales processes and systems.

Responsibilities

• Deliver food items to guests in a timely manner.
• Assist wait staff in service of food items and ensure guest satisfaction.
• Organize order tickets for proper coursing and maintain station stock.
• Perform table side service when needed and clear dishes to the dishwasher.
• Maintain cleanliness and organization of the food runner station.
• Follow health standards and assist with guest requests and seating as needed.

Skills

Strong communication

Reading & writing abilities

Basic math skills

Flexible schedule

Problem-solving

Education

High School diploma / Secondary qualification or equivalent

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Food Runnerfor the Sheraton Columbia Downtown Hotel in Columbia, SC.

Job Purpose:

Delivering of food items to the appropriate guest at the appropriate table in a timely manner. Assisting wait staff in service of food items in such a way to ensure the highest guest satisfaction. Knowledge of all menu items to ensure that the proper menu item is delivered to the proper guest. Organizing order tickets to ensure proper coursing. Folding napkins at the beginning of service and ensuring that unfolded table linen is stored properly. Making sure food runner station is stocked with appropriate silverware and serving utensils. Performing table side service when needed. Clearing trays of dirty dishes from the dining room and transporting to dishwasher when needed. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Perform any general cleaning tasks using standard hotel/restaurant cleaning products as assigned by supervisor to adhere to health standards.
• Perform all assigned side work to include restocking of food runner station with appropriate supplies and utensils.
• Perform other duties as requested, such as cleaning unexpected spills, answering telephones and handling special guest requests, greeting and seating guests and ensuring guest satisfaction
• Attend required meetings.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

One-year of front desk/guest service experience is strongly preferred.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt sales processes and systems.

This job requires the ability to perform the following:

• Knowledge of the appropriate table numbers and guest seat numbers
• Knowledge of all menu items
• Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices.
• Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Hourly Compensation Range: $13.00 to $15.00
• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same-day pay available
Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)