Food Runner/Serving Assistant - Fine Dining

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 2,800 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Rockford is seeking a friendly and energetic Food & Beverage Server to deliver food and guest supplies to guests in a welcoming, upbeat manner. You will actively build guest relations and coach teammates to provide superior guest service.

You will also describe dishes, pour beverages, and support table service with sanitation and safety as priorities. Flexibility for nights, holidays and weekends is required.

Qualifications

• Food and beverage industry experience preferred.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Must obtain and maintain a valid food handler’s certification.

Responsibilities

• Deliver food and guest supplies in a pleasant, upbeat and efficient fashion.
• Build guest relations and mentor team members to provide superior service.
• Assist with service duties including running food, pre-bussing, clearing and resetting tables, and stocking.
• Describe each dish as served, noting the name and two notable ingredients.
• Maintain sanitation and safety; manage inventories and assist at events as needed.

Skills

Excellent menu knowledge

Multitasking

Table service procedures

Customer service

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Participate in all elements of service including duties that are the primary responsibility of support positions, including but not limited to running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, running beverages.
• Briefly describe each dish as it is served to the table, stating the name of the dish and 2 notable ingredients.
• Answer any additional questions that the guest may have.
• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.
• Receives clean china, silverware, and glassware from dishwashers to polish and stock.
• Quickly delivers food from the kitchen to guests as instructed by management and chefs.
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
• Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee, and espresso beverages.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS:

• Attend seminars when needed.
• Actively participate in training and educational experiences.
• Occasionally research products and provide information to educate the service team.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Food and beverage industry experience preferred.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Must obtain and maintain a valid food handler’s certification.

KNOWLEDGE OF:

• Excellent menu knowledge.
• Excellent multitasking and prioritizing skills.
• Table service procedures and table etiquette.
• Excellent customer service/ hospitality skills.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Ability to communicate effectively with all levels of employees and guests.
• Continue your education as it relates to food, wine, beer, spirits, and service techniques.
• Use machines and equipment including, but not limited to include beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
• Ability to stand throughout an eight- hour shift.

Pay Range: $2 - $25/

The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions.

If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Be Iconic represents the roots of our culture.