Food Runner/Service Assistant- AM/PM shift

Accor; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career development opportunities

Team-based environment

CSR and community involvement

Job summary

Sofitel Philadelphia, located on Rittenhouse Square, seeks a Food Runner/Service Assistant for a full-time role in our luxury hotel. You will support the Food & Beverage team to ensure a seamless dining experience, assisting with food presentation, timing, and guest interactions in a fast-paced setting.

Join a high-energy team committed to delivering exceptional service and a French-inspired hospitality experience, with opportunities for growth and development in a premier property of the Accor

Qualifications

• Flexible with schedule. AM or PM shifts as needed.
• Weekends required.
• Ability to multi-task in a fast-paced environment.
• Polished appearance and professional demeanor.

Responsibilities

• Work with the Food & Beverage team to ensure quality food presentation and timely service.
• Engage with guests to create a memorable dining experience.
• Collaborate with floor team—bartenders, servers, hosts and managers.
• Provide support to team members during service.
• Anticipate guests’ needs and take initiative to enhance their experience.

Skills

Customer service

Communication

Multitasking

Professional appearance

Empathy

Tools

POS systems

Food handling basics

Job description

Company Description

\"Why work for Accor?\"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Hotel Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Job Description

You only get one chance to make a great and lasting first impression!
From a very warm reception to a fond and memorable farewell, the Food Runner/Service Assistant, will take care of our guests, ensuring a seamless dining experience!

Food Runner/Service Assistant - Full-Time

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Work with the Food & Beverage team in the heart of the housein ensuring quality of food, food presentation, timeliness of orders, and efficiency of service happens seamlessly. At times, you may be required to work autonomously and will be responsible for resolving any quest issues you encounter.
• Showcasing your unique personality and skills, you will engage with guests to create a memorable dining experience!
• Collaborate with team members on the floor; bartenders, servers, hostess and managers. Provide support for your team members throughout service.
• Exercise good judgment and intuition to anticipate guests’ needs. Take initiative to connect with guests, inquire about their experience, and ensure their satisfaction.
• Be empowered to lead operations and address guest feedback.

Qualifications

Your experience and skills include:

• Must be flexible with schedule. Able to work AM or PM shift as needed. Weekends a must!
• A positive, can-do attitude and an ability to multi-task in a fast paced, exciting environment while working alongside a diverse group of colleagues
• Skilled in communicating with guests and colleagues with a polished appearance and a poised demeanor
• Ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
• A desire to learn and grow in a professional, fun and chic environment!
• Previous F&B experience a plus.

Additional Information

Your team and working environment:

• Be part of an influential team to guide the transformationof luxury, French hospitality.
• We recognize and celebrate team and individual successes.
• We are a brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests.