Food Runner- Pool & Beach

Andaz; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental, and Vision Insurance

401K with company match

Parking

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Andaz Miami Beach is seeking a Food Runner for our Pool and Beach to support the dining team and ensure guests receive a superior experience. The role involves delivering orders, coordinating with front of house and back of house, and maintaining setup readiness with an emphasis on hospitality.

Experience with high-volume service is helpful but not required. The position offers a benefits package and a dynamic, guest-focused environment at a premier luxury hotel in Miami Beach.

Qualifications

• Must be able to lift a minimum of 20lbs.
• Flexibility to work evenings, weekends, and holidays.
• Multitasking skills to ensure guests get their orders quickly.
• Excellent verbal and written communication to meet guest requests.
• Ability to stand for extended periods and stay on feet.

Responsibilities

• Deliver food orders from kitchen to tables and assist waitstaff.
• Act as liaison between FOH and BOH to ensure smooth service.
• Set up tables and maintain station readiness.
• Provide prompt, professional, friendly service to guests.
• Assist in opening side work and training sessions as needed.
• Ensure proper serving of wine and beverages and maintain quality.

Skills

Customer service

Multitasking

Communication

Stamina

Teamwork

Job description

Organization- Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is recruiting a Food Runner for our Pool and Beach to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Position Summary

Andaz Miami Beach Resort & Spa is looking for a Food Runner who is an excited, qualified, hard-working individual with a passion forhospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Food Running are all beneficial but not required. The Food Runner is responsible for assisting waitstaff and making sure customers get a superior dining experience. Their primary duties include delivering food orders from the kitchen to customers’ tables, acting as the point of contact between staff at the front of the house (FOH) and back of the house (BOH), and setting up tables.

Position Responsibilities/ Essential Functions

• Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
• Adheres to all company safety and sanitation policies and procedures
• To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
• Provides prompt, professional, friendly, and personalized service to our guests
• Performs opening side work and set up station
• Attends and participates in any training sessions, department meetings
• Provides professional and exceptional food and beverage service
• Proper serving of wine and alcohol (with awareness)
• Setting up the front line with the small wares, plate ware, and equipment needed to effectively serve all food items
• Keeping the station restocked, cleaning small, and large trays and tray stands, reading order tickets, and placing them onto the ticket minder
• Tracking cooking times on all food orders and checking them for plate presentation, appearance, and the proper degree of doneness
• Garnishing finished entrees according to the restaurant’s procedures and specifications and assisting servers as needed, to improve the dining experience of guests
• Performing all side work in the front and back of the restaurant as scheduled or assigned by the management.
• Delivering orders to guests’ tables while the food is still hot and notifying waitstaff when orders are ready

Qualifications

Requirements and Qualifications

• Must be able to lift a minimum of 20lbs
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
• Multitasking skills to ensure guests get their orders quickly
• Organizational skills to easily locate bar patrons and tables to fulfill orders
• Excellent verbal and written communication skills to ensure customers’ requests are met
• Ability to remain on their feet for several hours
• Interpersonal skills
• Attention to detail
• Ability to remain calm under stressful situations.
• Ability to work in a fast-paced environment.

As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort -