Server - In Room Dining

Four Seasons Hotels and Resorts; Puerto Rico; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other 四

Job summary

Four Seasons Hotels and Resorts in Puerto Rico seeks a professional Server to deliver exceptional guest service in our luxury dining venues. You will describe food and beverage offerings with vivid detail and relay orders to the kitchen to ensure timely, accurate service.

The role requires English and Spanish fluency, prior resort or upscale dining experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience as a server in a resort or high-end dining setting.
• Excellent customer service skills and friendly demeanor.
• Proficiency in English and Spanish.
• Strong communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Knowledge of menus and beverages, including cocktails and coffee.
• Basic cash handling and POS system knowledge.
• Understanding of food safety and hygiene practices.

Responsibilities

• Describe menu items with vivid details and relay guest orders to the kitchen.
• Anticipate guest needs and respond to concerns promptly.
• Close guest checks and handle payments accurately.
• Perform other duties related to guest service as needed.

Skills

Server experience

Customer service

Bilingual English/Spanish

Communication

Multitasking

Menu knowledge

POS cash handling

Food safety

Tools

POS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

The Server providesexceptional quality service to our guests. The main responsibility of this role is to serve guests’ needs by providing expert knowledge of thefood & beveragemenu offerings as well as informationregardingpreparation methods.

What you will do:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.




• Anticipate guest needs,ascertainsatisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.




• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.




• AndMore!

What you will bring:

• Previousexperience in a server role, preferably in a resort or high-end dining establishment.




• Strong customer service skills and a friendly demeanor.




• ProficiencyinbothEnglishand Spanishlanguage.




• Excellent communication and interpersonal abilities.




• Ability to multitask and work efficiently in a fast-paced environment.




• Familiarity with menus, food items, and beverages, including cocktails and coffee drinks.




• Attention to detail and a commitment to delivering exceptional service.




• Basic knowledge of POS systems and cash handling.




• Understanding of food safety and hygiene practices.

What weoffer:

• Competitive salary and a comprehensive benefits package




• Market-leading pay and benefits (Medical, Dental,Visionand Retirement Savings Plan)




• Complimentary accommodation at other Four Seasons Hotels and Resorts




• Complimentary dry cleaning for business clothing




• Complimentary employee meals




• Paid holidays, vacation, and sick days




• Culinary, retail and wellness experiences at special rates

What weoffer:

• Full Time, Rotating Schedule

Four Seasons is an Equal Opportunity, Affimitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal