Food Runner/Expo

Derby City Gaming Downtown; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a vibrant entertainment venue in Downtown Louisville! Join a dynamic team as a Food Runner/Expo, where you'll be at the heart of the action, ensuring that guests receive their orders promptly and with exceptional service. This role offers a unique chance to work in a fast-paced environment filled with energy and excitement. With a commitment to customer satisfaction and teamwork, you'll play a vital role in delivering a memorable dining experience. If you're passionate about hospitality and thrive in a lively atmosphere, this position is perfect for you!

Benefits

Career Growth Opportunities

Exciting Work Environment

Employee Discounts

Flexible Scheduling

Qualifications

• 1-2 years experience in a high-volume multi-unit operation.
• Knowledge of menu items and overall restaurant operations.

Responsibilities

• Manage the flow of finished products from the kitchen to guests.
• Collaborate with culinary team to ensure standards are met.
• Address service-related guest issues creatively.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Organizational Skills

Education

High School Diploma

Job description

Join to apply for the Food Runner/Expo role at Derby City Gaming Downtown

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Join to apply for the Food Runner/Expo role at Derby City Gaming Downtown

Derby City Gaming Downtown, a Churchill Downs Incorporated historical horse racing entertainment venue, seeks passionate, dynamic individuals to join our team. Whether you're interested in customer service, gaming operations, or behind-the-scenes roles, we offer a variety of career opportunities that put you at the heart of the action!

Why Work with Us?

• A Proud Legacy: Churchill Downs represents a cornerstone of Kentucky's rich heritage, and at Derby City Gaming Downtown, we are proud to carry on that legacy. Be part of a company that’s rooted in excellence and tradition.
• Unique Entertainment Venue: We house about 500 state-of-the-art historical racing machines, along with three unique bar concepts: a main-level sports bar with a stage for live music and entertainment, a premium bourbon library, and an elegant wine and charcuterie lounge.
• Career Growth: We believe in investing in our Team Members by offering opportunities for advancement and development.
• Exciting Work Environment: Work at the heart of the vibrant Downtown area in a fun and engaging atmosphere where no two days are alike.
  
  

FUNCTION

The Food Runner is responsible for the efficient flow of orders from the kitchen to the servers and/or guests. They set the pace and flow of the kitchen to ensure that all dishes are properly prepared and served at the correct temperatures. They also ensure that guests get all their food at the same time, whenever possible, and will suggest service recovery plans where applicable.

Specific Duties And Responsibilities

• Manages the flow of finished products from the kitchen to the guest
• Assist in organizing order tickets and proper placement of food on food trays
• Ensure orders are being prepared with the correct priority
• Collaborate with the culinary team to ensure established recipes are adhered to and standards are being met consistently
• Delivers orders/running food to maintain prompt service to guests
• Addresses food/beverage or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction
• Uses a hot box for food delivery promptly
• Inspect the premises according to quality and sanitation standards and assist in overall cleanliness
• Transfer important information between the kitchen and the wait staff
• Eliminate obstacles in service, food preparation lines, or dishwashing
• Must be knowledgeable of all health department standards and use good hygiene practices
• Support bussers/servers in their tasks as assigned
• Other duties as assigned by the supervisor or department manager
  
  

STANDARDS OF PERFORMANCE

• Works on the floor 100% of the time with a “hands-on” mentality for guest service
• Maintain interpersonal working relationships among all Team Members and the public
• Excellent verbal and written communication skills
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Outstanding coordination and multitasking abilities
• Ability to remain calm under stressful situations
• Strong leadership and communication skills
• Self-motivated with attention to detail
• Strong analytical skills
• Must be able to navigate stairs for an entire shift
• Must be able to lift upward of 50lb
• Black Non-Slip shoes required
• Knowledge of menu items and service as well as overall restaurant operations
• Available to work when needed, including weekends, holidays, and nights
  
  

Education, Training, And Experience

• One to two years high volume at a Multi-unit operation
• High school diploma
• Able to obtain and maintain a valid Kentucky gaming/racing license
  
  

Applicants must be 21 or older. Derby City Gaming Downtown is an equal-opportunity employer.

#DCGD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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