Food Production Manager - Airline Catering

SkyChefs; Baltimore (MD); Presencial; USD 76.000 - 94.000; Jornada completa

Descripción de la vacante

SkyChefs in Baltimore is seeking a Food Production Manager - Airline Catering to lead a Customer Service Center and drive productivity, quality and safety in daily operations. You will plan schedules, manage costs and oversee on-time meal production and flight catering on-site.

The role requires a bachelor’s degree or equivalent, 3–5 years in management, and strong presentation, communication and analytical skills to continuously improve processes in a fast-paced environment.

Formación

• Strong presentation, communication, training and interpersonal skills.
• Proven ability to improve work processes and lead change in a fast, complex environment.
• Excellent analytical and conceptual skills.
• Demonstrated track record of understanding customer expectations and cost drivers (labor and product).
• Good knowledge of Microsoft Office and Windows-based applications.

Responsabilidades

• Plan, organize and manage department operations within a Customer Service Center to meet productivity, quality and safety targets.
• Control department costs through effective manpower planning, scheduling and overtime.
• Ensure compliance with FDA, HACCP and safety regulations and customer specs.
• Ensure on-time and accurate production of food/equipment and flight catering.
• Investigate quality issues and implement corrective actions.
• Maintain positive relationships with internal and external customers.
• Provide data for annual business planning and budgeting.
• Optimize deployment of resources and drive continuous process improvements.

Conocimientos

Presentation skills

Communication skills

Interpersonal skills

Training skills

Change leadership

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

Job Title:

Food Production Manager - Airline Catering

Job Location:

Baltimore-USA-21240

Work Location Type:

On-Site

Salary Range:

$76,000.00 - 94,000.00

About Us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The incumbent is responsible for managing all aspects of a department’s operations in a Customer Service Center (CSC) to ensure customer expectations are met in regard to productivity, quality and safety.

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
• Investigate customer quality issues, develop and implement corrective actions
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Attend the daily operations briefing
• Ensure par levels of customer inventory and customer specific goods
• Provide data for the development of an annual business plan and budgeting for the department
• Ensure optimal deployment of human, technical and material resources in the department
• Initiate and control continuous optimization of processes

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills And Experience

• Bachelor’s degree or equivalent experience required
• In addition, three to five years of directly related experience required in management roles
• Experience in using and managing Variable Production Systems and schedules
• Strong presentation, communication, training and interpersonal skills
• Proven success in improving work processes and leading change in a complex, fast environment
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Good knowledge of Microsoft Office and Windows-based computer application

SkyChefs is an EEO and Affiant Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.