Food Prep & Customer Service Pro

IKEA USA; Oak Creek (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

IKEA USA is seeking a passionate Food & Customer Service Associate to prepare and maintain IKEA Food menu items, assist shoppers with informed purchases, and process transactions accurately while following cash handling policies.

You will keep dining areas clean, maintain equipment operation, rotate stock using FIFO, ensure food safety and sanitation, and contribute to a team culture that reflects IKEA values.

Qualifications

• Minimum 2 years related experience.
• Experience in a high-volume customer facing environment preferred.
• Experience in a high-volume retail environment with knowledge of basic merchandising and selling concepts preferred.
• Food Handler Certification and/or Food Handler Card (as required by local jurisdiction) required within 30 days of employment.

Responsibilities

• Prepare and maintain IKEA Food menu items according to the IKEA Food concept. Adhering to food handling, health, and sustainability standards.
• Respond to customer inquiries to support informed purchases and process sales transactions accurately and efficiently, adhering to cash handling policies.
• Maintain equipment operation through adherence to operating guidelines, troubleshooting breakdowns, and conducting preventive and cleaning maintenance.
• Maintain a clean supply of dishes, silverware, cooking utensils, pots, pans, and trays that comply with Food Safety Standards.
• Ensure the cleanliness and organization of dining and play areas.
• Manage the Swedish Food Market by overseeing merchandising, pricing, stock rotation, and the cleaning and sanitization of sampling equipment and areas.
• Ensure accurate and timely price communication across all food solutions, including digital platforms, menu boards, and shelf tags.
• Maintain supply rotation and stocking in all IKEA Food solutions, adhering to First In, First Out (FIFO), expiration dates, and sustainability standards.
• Implements IKEA Food policies and procedures for goods receiving and monthly inventory.
• Adhere to safe food handling, workplace safety, hygiene, and sanitation regulations, promptly reporting concerns to managers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Skills

Customer service

Cash handling

Food safety

Teamwork

Education

Food Handler Certification

Job description

IKEA USA is seeking a passionate Food & Customer Service Associate to prepare and maintain IKEA Food menu items, assist shoppers with informed purchases, and process transactions accurately while following cash handling policies.

You will keep dining areas clean, maintain equipment operation, rotate stock using FIFO, ensure food safety and sanitation, and contribute to a team culture that reflects IKEA values.