Food Service Associate

IKEA; East Palo Alto (CA); On-site; USD 30,307 - 39,468; Full time

Benefits offered by this job

Generous paid time off

Tuition discount

Pet insurance program

24/7 telehealth visits

Job summary

IKEA in East Palo Alto is hiring a Full-time Food Associate responsible for preparing menu items, managing customer inquiries, and ensuring cleanliness. Candidates should have at least 2 years of experience in a customer-facing, high-volume environment.

This role requires a Food Handler Certification within 30 days of employment. The hourly pay ranges from $22 to $28.65, with benefits including paid time off, a retirement plan, and an inclusive work environment.

Qualifications

• Minimum 2 years related experience in food service or retail.
• Experience in a high-volume customer facing environment preferred.
• Food Handler Certification required within 30 days.

Responsibilities

• Prepare and maintain IKEA Food menu items adhering to standards.
• Respond to customer inquiries and process sales transactions.
• Ensure cleanliness and organization of dining and play areas.

Skills

Customer service skills

Food handling knowledge

Merchandising concepts

Job description

WHY WE WILL LOVE YOU

Food is your passion, whether you're cooking or serving customers. You know food plays a vital role in creating a better everyday life for the many people – especially when it's honest, healthy and delicious.

WHAT YOU'LL BE DOING DAY TO DAY

• Prepare and maintain IKEA Food menu items according to the IKEA Food concept. Adhering to food handling, health, and sustainability standards.
• Respond to customer inquiries to support informed purchases and process sales transactions accurately and efficiently, adhering to cash handling policies.
• Maintain equipment operation through adherence to operating guidelines, troubleshooting breakdowns, and conducting preventive and cleaning maintenance.
• Maintain a clean supply of dishes, silverware, cooking utensils, pots, pans, and trays that comply with Food Safety Standards.
• Ensure the cleanliness and organization of dining and play areas.
• Manage the Swedish Food Market by overseeing merchandising, pricing, stock rotation, and the cleaning and sanitization of sampling equipment and areas.
• Ensure accurate and timely price communication across all food solutions, including digital platforms, menu boards, and shelf tags.
• Maintain supply rotation and stocking in all IKEA Food solutions, adhering to First In, First Out (FIFO), expiration dates, and sustainability standards. Implements IKEA Food policies and procedures for goods receiving and monthly inventory.
• Adhere to safe food handling, workplace safety, hygiene, and sanitation regulations, promptly reporting concerns to managers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

JOB TYPE

Permanent, Full-time, Hourly Associate

HOURS

From 34-40 hours per week (HL3) // Benefits Eligible

SHIFTS

Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance.

HOURLY PAY

The hourly pay range for this role is $22/hr - $28.65/hr.

BENEFITS

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

QUALIFICATIONS

• Minimum 2 years related experience.
• Experience in a high-volume customer facing environment preferred.
• Experience in a high-volume retail environment with knowledge of basic merchandising and selling concepts preferred.
• Food Handler Certification and/or Food Handler Card (as required by local jurisdiction) required within 30 days of employment.