Food & Merchandise Supervisor

Sphere Entertainment Co.; Las Vegas (NV); On-site; USD 32,000; Full time

Job summary

Sphere Entertainment Co. is hiring a Food & Merchandise Supervisor in Las Vegas, responsible for guest experience and overseeing the operations of concessions and events. This full-time role requires leadership, event coordination, and strong interpersonal skills to enhance customer satisfaction.

Qualifications

• Minimum 3-5 years supervisory experience or knowledge in event operations.
• Experience in bar and merchandise sales management preferred.
• Ability to motivate and encourage exceptional team performance.

Responsibilities

• Lead team members in Food & Merchandise locations and oversee event catering.
• Ensure high levels of customer satisfaction by resolving inquiries and complaints.
• Manage inventory and maintain quality standards during events.

Skills

Leadership

Customer Service

Event Coordination

Inventory Management

Conflict Resolution

Education

Minimum 60 credit hours of college-level coursework

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Food & Merchandise Supervisor - Concessions (Full-Time) role at Sphere Entertainment Co.

2 days ago Be among the first 25 applicants

Join to apply for the Food & Merchandise Supervisor - Concessions (Full-Time) role at Sphere Entertainment Co.

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the venue by leading and directing front line employee, while overseeing the daily operation and maintenance of the stands/locations within MSG Sphere. This role will be responsible for employee productivity, performance, and adherence to company policies and standards. Success in this role must encompass leadership and commitment to continuous learning and development. The Food & Merchandise supervisor is expected to be an innovative, forward- thinker and a business leader that will drive positive financial results. The Catering Supervisor will oversee the planning, coordination, and execution of internal office catering, banquets, and events. This role involves leading a team of banquet staff, ensuring exceptional customer service, managing event logistics, maintaining quality and safety standards, and maximizing profitability.

What will you do?

• Accountable for daily supervision and leadership of front-line team members in: Food & Merchandise locations in the premium department, specifically catering. This individual may be required to provide support in other areas such as suites, concession stands, bars, kiosks and merchandise stands, on a business need basis.
• Plan and coordinate all aspects of assigned internal catering, banquets, and events, including scheduling, staffing, and logistics. Work directly with the Catering Manager on staffing ratios, room layouts, menu implementation, and operation of events as well as closely work with the Event Manager regarding the service of events.
• While on duty, serve as point of contact during catered events and effectively communicate with other departments including Culinary, Production, Building Operations, Engineering, Warehouse, IT, Guest Services, Event Sales, and Security, etc.
• Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and accommodating special requests.
• Maintain standards of food and beverage safety, quality, presentation, and service during events, and addressing any issues that arise promptly.
• Oversee the inventory of supplies, equipment, and materials for assigned events.
• Oversee the accurate counting and data entry of daily, weekly, and end of month inventory counts. Ensures quality and quantity of product are up to company’s standards.
• Attend weekly BEO meetings.
• Creating and editing banquet event orders, diagrams, recording consumption, and generating accurate invoices for assigned events.
• Supervise event day load-in, execution, break down and load-out.
• Assist with post event inventory reconciliation, recording of event consumption, and the timely processing of invoices.
• Hire, train, and supervise catering staff, including attendants, bartenders, and support staff, to ensure excellent service delivery. Drives and motivates team members to demonstrate a guest service focused approach.
• Actively lead and participate in daily pre-shift meetings and management/leadership meetings in collaboration with their management team.
• Proactively work in a fast paced, time-sensitive environment, including last minute changes within a short period of time.
• Provide consistent, fair, and timely feedback to team members through various methods (i.e., coaching, mentoring, one on one).
• Serves as a role model to front line team members by demonstrating leadership, positivity, excellent communication skills, and integrity, while motivating and holding the team accountable to achieving the company’s goals and objectives.
• Provides and manages necessary staff development and training in accordance with Southern Nevada Health guidelines and company standards to ensure a food safety compliance, cleanliness and high-quality product is maintained. Shared responsibility in ensuring Department of Health (DOH) regulations and city codes are followed accordingly.
• Works in collaboration with management team to enforce disciplinary actions as necessary.
• Performs other duties as assigned by management.
  
  

What do you need to succeed?

• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
• The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Bar & Merchandise sales management is desirable.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
• Demonstrated experience completing reports and documenting staff performance is essential.
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.
• Commitment to providing a high-quality service experience for guests.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines.
• Experience motivating and encouraging exceptional performance.
• Ability to hold team accountable for outcomes and monitor performance.
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels.
• Proficient in Microsoft Word & Excel.
• Advanced knowledge with merchandise operations and sales techniques is essential.
• Must have experience in producing and maintaining visual displays in a food and/or retail environment.
• Experience resolving inventory discrepancies.
• Possess exceptional attention to detail and strong follow-up skills necessary.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
  
  

Special Requirements

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays as required.
• Must be available to work shifts as assigned for all mandatory events.
• Must be able to exert physical effort in lifting up to 20-50 pounds.
• Must be able to stand for long periods of time and endure various physical movements throughout the work areas, including bending and reaching up and down.
• Required to have completed the OSHA 10-Hour training course.
• Certifications
• TAM Card
• Food Handler’s Card
• LVMPD – Non-Gaming Work Card
  

Hourly Pay Range

$32—$32 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Sphere Entertainment Co. by 2x

Sign in to set job alerts for “Merchandising Supervisor” roles.

Las Vegas, NV $50,000.00-$70,000.00 1 week ago

Store Manager - Las Vegas, NV - The Forum Shops Caesar's Palace

Las Vegas, NV $50,000.00-$70,000.00 1 week ago

Las Vegas, NV $55,000.00-$60,000.00 2 months ago

Las Vegas, NV $58,700.00-$81,000.00 2 weeks ago

The North Face: Store Manager - Las Vegas

Las Vegas, NV $63,400.00-$79,250.00 2 weeks ago

Las Vegas, NV $50,000.00-$70,000.00 1 week ago

Las Vegas, NV $50,000.00-$70,000.00 13 hours ago

Las Vegas, NV $50,000.00-$70,000.00 1 hour ago

Food & Merchandise Supervisor- Premium Suites (Full-Time)

Abercrombie & Fitch - Store Manager, Greater Las Vegas Area

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.