Food Hub Program Coordinator

Tufts University; Beverly (MA); On-site; USD 38,000 - 53,000; Full time

Job summary

New Entry Sustainable Farming Project seeks a Food Hub Program Coordinator to manage CSA packing and distribution, coordinate warehouse logistics, and support Food Hub operations in Beverly, MA. This grant-funded, two-year position emphasizes hands-on operations, supervision of volunteers, and community outreach.

You will oversee customer service, data recording, and food safety compliance while promoting Farm to School initiatives and farmer training programs.

Qualifications

• Associate's Degree in related discipline required.
• 3-5 years of experience in an entrepreneurial environment with communications and recordkeeping.
• Demonstrated leadership and volunteer management experience.
• Able to lift up to 50 pounds and work in varied conditions.

Responsibilities

• Oversee CSA Farm Share and Volunteer Coordination including packing and distribution.
• Coordinate Food Hub logistics in the warehouse and support SOPs and logs.
• Track metrics, support surveys and reporting for program evaluation.
• Provide training and technical assistance to beginning farmers for wholesale access.
• Engage in community outreach and Farm to School programming to boost engagement.

Skills

Customer service

Excel

Salesforce CRM

Communication

Leadership

Recordkeeping

Graphic design

Writing skills

Education

Associate's Degree in related discipline

Tools

MS Office

Website content management

Job description

Overview

The New Entry Food Hub is a project of New Entry Sustainable Farming Project, a beginning farmer-training program. The Food Hub is an extension of our educational programming for new farmers and is a practical training platform and curricula to educate producers on all aspects of business development, food safety and commercial direct market and wholesale readiness. The Food Hub embodies a unique relationship between beginning farmer producers and consumers, which benefits consumers, small-scale limited-resource farmers, local communities, and the environment.

What You'll Do

This position is located in Beverly, MA. It is grant funded and a two-year limited term position, renewable based upon continued funding and performance.

The Food Hub Program Coordinator supports the development and day-to-day coordination of New Entry's Food Hub initiatives that expand access to locally sourced food across the Greater Boston area. This is a hands-on, in-person role overseeing the CSA (Community Supported Agriculture) and Farm to School programs and supporting Food Hub operations.

The coordinator is actively involved in operations and logistics, including produce packing, marketing, sales, deliveries, customer service, record keeping, and food safety management. They oversee the onboarding, training, coordination, and support of Food Hub volunteers and interns.

They strengthen program reach by creating and sharing resources with customers and partners and by conducting community outreach and Farm to School programming to increase engagement.

In addition, the coordinator supports evaluation of program effectiveness through survey administration and data analysis to inform continuous improvement.

This role blends operational logistics, supervisory skills, community outreach, customer service, and program evaluation responsibilities to support the long-term success of the Food Hub.

• CSA Farm Share and Volunteer Coordination
  Manage Food Hub CSA programs by coordinating warehouse logistics, share packing, and distribution to clients and partners.
  Support site hosts, customer service requests, and oversee on-farm pickup logistics (including coordination of Pick-Your-Own and ancillary on-farm sales).
  Onboard, train and supervise volunteers and interns assigned to support CSA packing and Food Hub operations.
• Food Hub Logistics and Warehouse Support
  Provide Food Hub logistics coordination in the warehouse. Engage in packing, selling, driving, and sanitation for all Food Hub programs.
  Support the improvement and implementation of Standard Operating Procedures (SOPs) and logs. Maintain records in accordance with food safety standards to comply with third-party audit requirements.
  Track and evaluate key metrics to assess the impact and effectiveness of Food Hub programs. Support evaluation planning, survey administration, and reporting.
  Support training and technical assistance for beginning farmers to access wholesale markets. Support farmers in completing certifications and required food safety compliance documents.
• Food Hub Promotion and Farm to School Programming
  Provide Food Hub logistics coordination in the warehouse. Engage in packing, selling, driving, and sanitation for all Food Hub programs.
  Support the improvement and implementation of Standard Operating Procedures (SOPs) and logs. Maintain records in accordance with food safety standards to comply with third-party audit requirements.
  Track and evaluate key metrics to assess the impact and effectiveness of Food Hub programs. Support evaluation planning, survey administration, and reporting.
  Support training and technical assistance for beginning farmers to access wholesale markets. Support farmers in completing certifications and required food safety compliance documents.

What We're Looking For

Basic Requirements

Knowledge and experience typically acquired by:

• Associate's Degree in related discipline
• 3-5 years
• Demonstrated experience in working with people in an entrepreneurial environment which includes communications, recordkeeping, and an understanding of community-based food systems
• Teaching and/or volunteer leadership and volunteer management experience
• Ability to perform varied and repetitive warehouse tasks including manual lifting of boxes between 25 - 50 pounds, in conditions that vary from hot and humid, to cold and wet, and up and down stairs or ladders
• Experience in building relationships; excellent customer service skills
• Working knowledge of computer software (MS Office, especially Excel database and spreadsheets, social media, Salesforce CRM, website content development, graphic design)
• Highly organized and attention to detail
• Ability to meet strict deadlines
• Strong leadership and diplomacy skills
• Self-motivated and directed; works well within a rapidly changing environment
• Effective communication, interpersonal skills, and strong writing ability
• Demonstrated ability to identify best practices and share between local and national projects
• Flexible schedule needed, including evenings and weekends
• Clean driving record and access to reliable private transportation necessary

Preferred Qualifications

• Experience with Local Food Marketplace
• Ability to drive and safely maneuver a refrigerated van or box truck in urban traffic and congested city streets or willingness to learn
• Food safety or food handler training
• Forklift training and experience or willingness to learn

Pay Range

Minimum $27.85, Midpoint $33.15, Maximum $38.50

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.