Food Hall Supervisor

Wind Creek Wetumpka; Wetumpka (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Wind Creek Wetumpka is seeking a Food & Beverage Supervisor to lead restaurant and beverage staff, ensure outstanding guest service, and drive revenue while controlling costs. The role requires shift flexibility (5pm-1am), strong leadership, and a focus on VIP guest experiences and events.

The ideal candidate has 21+ years, solid knowledge of food/service techniques, and experience with POS systems; training in ServeSafe and TIPS is preferred.

Qualifications

• High School diploma or GED required; GED completion within 6 months of start.
• Associate’s Degree or 2 years F&B supervisory experience; or 1 year as Dual-Rate Supervisor in Wind Creek F&B; or 2 years in the department.
• Must be 21 years of age or older.
• Experience in multi-shift, complex organizations; strong problem solving and decision making.
• Knowledge of food products and service techniques; familiarity with cost control.
• Excellent interpersonal and written/verbal communication skills.
• Ability to manage multiple tasks with minimal direction; strong data analysis.
• Proficient with Micros POS and attendance systems; able to lift 40 lbs.
• Willing to work odd hours and travel for training; able to operate in a changing environment.
• Must hold Tribal Gaming License or ability to obtain; tolerate smoke environment.

Responsibilities

• Assist in implementing programs to improve operations, guest experience, and revenue.
• Develop and deliver customer service training for VIP guests and events.
• Administer cost controls and scheduling to maximize service levels and productivity.
• Counsel, train, and guide staff in proper duties and procedures.
• Work with both manual and automated systems; assist in budgeting, testing, and documentation.
• Address guest complaints immediately and take corrective action.
• Oversee hires, promotions, and personnel changes; manage menus and wine lists as requested.
• Promote restaurant/beverage initiatives and property-wide promotions.
• Maintain inventories and ensure adequate supplies for operations.

Skills

Customer service

Leadership

Communication

Problem solving

Multitasking

Team building

Time management

Guest service

Education

High School diploma or GED

Associate’s Degree in Related field

Tools

Micros Point of Sale

Time and attendance systems

Job description

Description

Job Overview: 5pm-1am (Shift subject to change based on business needs)

The Food and Beverage Supervisor is responsible for effective use of all assigned restaurant and/or beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service. Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events
• Assists in the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Helps implement cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions and release of personnel
• Assists in the development of menus and wine lists as requested
• Continually seeks new methods and programs to promote the restaurant/beverage areas and the property as a whole
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Ensures that interim and annual performance evaluations are completed on time and files maintained
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
  • OR Two (2) years’ Food and/or Beverage Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• Must twenty-one (21) years of age or older
• Experience in multi-shift, complex organizations; Problem solving and decision making ability
• Must have extensive knowledge of food products and service techniques
• Must be familiar with financial data and cost control techniques
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to work with a computer based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system
• Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass job interview, including a guest service audition
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
• Must successfully complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Source: Hospitality Online