Food Hall Supervisor

Round1 Entertainment Inc; Ventura (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Round1 Entertainment Inc. seeks a Food Hall Supervisor to assist the Food Hall Manager and GM in daily operations of a Japanese food hall with up to 14 vendor stalls. You will coach staff, ensure efficiency, and uphold culinary and service standards unique to Japanese cuisine.

You will oversee multiple stalls, manage schedules, monitor inventory, and address guest concerns while enforcing safety and alcohol policies. This hands-on role requires leadership and cross-stall coordination.

Qualifications

• 2-3 years of food & beverage supervisory experience.
• Knowledge of Japanese food and beverage service standards.
• Experience coordinating multiple food vendors or stations.

Responsibilities

• Oversee food preparation, portion control, presentation, and authenticity across multiple stalls.
• Support receiving and inspection of deliveries; monitor inventory quality.
• Create and manage staff schedules, assign tasks, and coordinate breaks.
• Maintain a 90% floor presence to support service and guest experience.
• Investigate and resolve guest complaints related to food or service.
• Open and close food hall operations per company guidelines.
• Enforce alcohol service policies, including ID verification and age restrictions.
• Train staff in Japanese culinary practices and cross-stall coordination.
• Handle register checks, refunds, and price adjustments as per policy.
• Attend weekly meetings with Manager to discuss operations and staffing.
• Set performance goals with upper management and monitor sales targets.
• Support food safety and cleanliness standards per health codes.

Skills

Leadership

Communication

Problem solving

Vendor coordination

Staff coaching

Education

Associate's degree or equivalent

Job description

Now recruiting due to business expansion!

Join our rapidly expanding entertainment company as we introduce one of our newest projects, a Japanese Food Hall!

Find out more here: https://www.round1usa.com/yuu

Overview

The Food Hall Supervisor is responsible for supporting the Food Hall Manager and GM in overseeing the daily operations of a Japanese food hall with up to 14 individual vendor stalls. Each stall represents a unique segment of Japanese cuisine (e.g., ramen, curry, yakitori, udon, etc). The Supervisor plays a hands-on role in coaching staff, ensuring operational efficiency, assist in the administrative functions within the department, and upholding culinary and service standards unique to Japanese food service.

Essential Duties

• Oversee food preparation, portion control, presentation, and authenticity of Japanese dishes across multiple stalls.
• Support the receiving and inspection of food and beverage deliveries; monitor inventory quality and quantity.
• Assist in creating and managing team member schedules, assigning tasks, and coordinating break rotations.
• Maintain a 90% floor presence during active hours to support customer service, troubleshoot issues, and ensure a smooth guest experience.
• Investigate and resolve guest complaints related to food, service, or accommodations in a courteous and timely manner.
• Open and close food hall operations in accordance with company guidelines.
• Enforce compliance with alcohol service policies, including ID verification and age restrictions.
• Train and coach new and existing team members, especially in Japanese culinary practices and cross-stall coordination.
• Handle register till checks, refunds, and price adjustments per company policy.
• Attend weekly staff meetings with Manager to discuss and resolve any issues relating operations, staffing, customer service, etc.
• Set performance goals with upper management.
• Monitor sales goals and ensure stalls are contributing to the overall food hall revenue targets.
• Support implementation of food safety and cleanliness standards in line with Federal and local health codes.
• Achieve department goals through efficient execution of Company policies.

Qualifications

• Associate’s degree or equivalent work experience.
• 2-3 years of food & beverage supervisory experience, preferably in food halls, food courts, or fast-casual Japanese dining concepts.
• Demonstrated knowledge of Japanese food and beverage service standards.
• Strong leadership, communication, and problem-solving skills.
• Experience coordinating multiple food vendors or stations simultaneously.
• Familiarity with BOH/FOH operations, including prep kitchen logistics and customer-facing service.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

While performing the duties of the job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will ne to be able to use their hands/fingers to handle, feel, and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is requires.

Benefits

• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• Paid training.
• Vision insurance.