Food & Beverage Supervisor - $22.50/hr

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 30,000 - 33,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN is seeking a restaurant supervisor to oversee Food and Beverage outlet operations as required by management, delivering high levels of guest service according to department standards.

The role requires 1 year of supervisory experience; strong organizational and communication skills; and the ability to manage cash handling and multi-task in a fast-paced environment. The position offers a pay rate of $22.50 per hour with a flexible schedule.

Qualifications

• 1 year supervisory experience
• Strong organizational and communication skills
• Ability to manage cash handling procedures and multi-task in a fast-paced environment

Responsibilities

• Schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect work for conformance to standards
• Establish and uphold quality, service, and cleanliness standards
• Address guest questions, complaints, or concerns in a courteous, professional manner
• Ensure transactions and cash-handling procedures are followed appropriately

Skills

Detail-oriented

Organizational skills

Verbal communication

Interpersonal skills

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Windows

Job description

*Please note: a resume is required for this position*

Pay Rate: $22.50 an hour

SUMMARY:

To oversee Food and Beverage outlet operations when required to do so by management. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule, train, coach, and evaluate staff and conduct performance reviews


• Direct daily work activities and inspect work for conformance to standards


• Establish and uphold quality, service, and cleanliness standards


• Address guest questions, complaints, or concerns in a courteous, professional manner


• Ensure transactions and cash-handling procedures are followed appropriately

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required:

• 1 year supervisory experience

Preferred:

• High School Diploma/GED or equivalent experience

Skills

Required:

• Accurate and detail-oriented


• Highly organized and ability to adapt quickly to changing priorities


• Excellent verbal and interpersonal communication skills

Preferred:

• Computer skills - Microsoft Office (Word, Excel and Outlook) and Windows

Abilities

Required:

• Ability to work fast and efficiently completing multiple tasks in a professional manner


• Ability to follow established dress code policies and practice good personal hygiene


• Ability to interact with guests, coworkers and management in a professional and courteous manner


• Ability to serve both internal and external customers


• Ability to speak in a clear, concise and pleasant voice


• Ability to control labor costs

REQUIRED TRAINING

• Treasure Island guest service training


• TIPS training and certification


• Bloodborne Pathogens training


• Effectively Handling Harassment training


• Treasure Island Food Handling Procedures training


• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for up to 8 hours


• Must have a good sense of balance, and be able to bend and kneel


• Must be able to reach and twist routinely


• Must be able to push, pull and grasp objects routinely


• Must have the ability to independently lift up to 25 pounds occasionally


• Must be able to perform repetitive hand and wrist motions


• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in restaurant areas but includes going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke


• Must be able to work in cramped, tight quarters


• Must be willing to work a flexible schedule including all shifts, weekends and holidays


• Occasionally overtime may be required


• Occasionally must deal with angry or hostile individuals


• High volume direct public contact