Food & Beverage Supervisor

Tioga Downs; Town of Nichols (NY); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

On-Site Daycare Services

Generous 401(k) Plan

Comprehensive Insurance Options

Paid Time Off

Tuition Reimbursement

Exclusive Associate Discounts

Job summary

Tioga Downs in Nichols, NY is seeking a Food & Beverage Supervisor to lead front-of-house operations across our casino's outlets. You will supervise and coach team members, ensure guest satisfaction, and uphold service standards during busy evenings, nights, and weekends.

As a visible floor leader, you will coordinate staffing, monitor service quality, and collaborate with management to maintain compliance with New York alcohol, lottery, and gaming regulations while delivering an exceptional

Qualifications

• High school diploma or GED required.
• Two or more years of restaurant or food & beverage service experience preferred.
• Previous supervisory or leadership experience preferred.
• An associate's or bachelor's degree in Hospitality Management or a related field is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to lead a team, manage competing priorities, and make sound decisions in a fast-paced environment.
• Knowledge of responsible alcohol service and applicable regulations, or the ability to learn and apply them.
• Ability to work a schedule primarily consisting of evenings, nights, and weekends.
• Ability to obtain and maintain the required gaming license.
• Ability to work on your feet for extended periods and meet the physical demands of the position.

Responsibilities

• Lead and supervise your team: coach, train, and develop front‑of‑house food and beverage staff to deliver excellent service.
• Create memorable guest experiences: engage with guests, address concerns promptly, and turn service challenges into positives.
• Keep operations running smoothly: oversee daily service across outlets, ensuring efficient and consistent standards.
• Set your team up for success: conduct pre-shift meetings, assign stations, and communicate expectations.
• Manage staffing and scheduling: coordinate schedules, monitor coverage, and control labor costs.
• Build a positive team culture: support development, address concerns, and promote teamwork.
• Maintain compliance: ensure operations follow company policies and NY alcohol, lottery, and gaming regulations.
• Partner with leadership: communicate updates and staffing needs to management.
• Step in where needed: provide hands-on support during peak periods across outlets.

Skills

Leadership

Communication

Team management

Hospitality

Problem-solving

Regulatory knowledge

Alcohol service knowledge

Schedule flexibility

Gaming license eligibility

Education

High School Diploma

Hospitality degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary: $62,353.20 Annually

Are you a hospitality leader who thrives in a fast-paced, high-energy environment? Come lead the team that keeps the fun, food, and drinks flowing!

We're looking for an enthusiastic, hands-on Food & Beverage Supervisor to help create an exceptional guest experience at our casino. If you enjoy leading a team, delivering outstanding service, and bringing energy to a busy operation, this is your opportunity to make an impact!

In this role, you'll oversee front-of-house food and beverage operations across our property. You'll be a visible leader on the floor, supporting your team, connecting with guests, and ensuring every shift runs smoothly.

Please note: This position is primarily scheduled for evenings, nights, and weekends, as these are our busiest periods. Candidates must be comfortable working during peak business hours, including weekends.

What You'll Do

• Lead and inspire your team: Supervise, coach, train, and develop front-of-house food and beverage associates to deliver excellent service.
• Create memorable guest experiences: Be a visible presence on the floor, engage with guests, address concerns promptly, and turn service challenges into positive experiences.
• Keep operations running smoothly: Oversee daily service across assigned food and beverage outlets, ensuring efficient operations and consistent service standards.
• Set your team up for success: Conduct pre-shift meetings, assign stations, communicate expectations, and ensure associates have the information they need to succeed.
• Manage staffing and scheduling: Coordinate schedules, monitor staffing levels, address call-ins and scheduling conflicts, and help maintain efficient labor costs.
• Build a positive team culture: Support associate development, address workplace concerns, recognize strong performance, and promote teamwork and accountability.
• Maintain compliance: Ensure all operations follow company policies, procedures, applicable New York State alcohol and Lottery regulations, and gaming requirements.
• Partner with leadership: Communicate operational updates, staffing needs, guest concerns, and other important matters to management.
• Step in where needed: Provide hands-on support during peak periods and assist across property outlets to ensure outstanding service.

What We're Looking For

We're looking for a confident, approachable leader who enjoys working alongside their team and knows how to balance excellent guest service with effective operations.

Qualifications:

• High school diploma or GED required.
• Two or more years of restaurant or food and beverage service experience preferred.
• Previous supervisory or leadership experience preferred.
• An associate's or bachelor's degree in Hospitality Management or a related field is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to lead a team, manage competing priorities, and make sound decisions in a fast-paced environment.
• Knowledge of responsible alcohol service and applicable regulations, or the ability to learn and apply them.
• Ability to work a schedule primarily consisting of evenings, nights, and weekends.
• Ability to obtain and maintain the required gaming license.
• Ability to work on your feet for extended periods and meet the physical demands of the position, including lifting and moving items as required.

Why Join Our Team?

We believe taking care of our associates is just as important as taking care of our guests! Along with a competitive salary and the opportunity to grow your career in an exciting casino hospitality environment, we offer a variety of benefits designed to support you and your family.

Benefits Include:

• On-Site Daycare Services: Affordable daycare exclusively for employees, open 7 days a week from 7:00 AM to 11:00 PM. Subsidies may also be available!
• Generous 401(k) Plan: Enjoy a retirement savings plan with 100% immediate vesting!
• Comprehensive Insurance Options: Medical, dental, vision, and life insurance available to full-time employees.
• Paid Time Off: Paid time off, sick time, and holiday pay.
• Tuition Reimbursement: Educational assistance available for eligible employees looking to invest in their future.
• Exclusive Associate Discounts: Save on hotel stays, restaurants, spa services, and more!

Ready to Lead the Action?

If you're passionate about hospitality, enjoy motivating a team, and are ready to take the lead when the energy is at its highest, we'd love to hear from you!