Food & Beverage Supervisor

InterContinental Hotels Group; San Diego (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Job summary

InterContinental Hotels Group in San Diego is seeking a Restaurant Supervisor to oversee service and delivery of menu items, ensuring quality and compliance with health and safety standards. Responsibilities include training staff, managing guest requests, handling cash, and maintaining cleanliness and presentation.

The role requires a high school diploma and at least one year of food service experience; some supervisory experience preferred.

Qualifications

• High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting.
• Alcohol awareness certification and/or health/food handler card as required by local or state government agency.
• Some college or supervisory experience preferred.

Responsibilities

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action.
• Respond promptly to guest requests and complaints, and conduct service recovery as per guidelines.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily for high quality food, presentation, and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events and specials.
• Ensure side work duties are complete and tables are set before during and after operating hours.
• Promote teamwork and quality service through daily communication with other departments.
• May greet guests, serve food and beverage, take reservations and maintain reservations book.
• Perform other duties as assigned.

Skills

Team leadership

Guest service

Cash handling

Communication

Education

High school diploma

Job description

JOB OVERVIEW:

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Work Area: Assigned outlet and kitchen areas.

The hourly pay range for this role is $27 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.