Food & Beverage Supervisor

mcrhotels.com; North Charleston (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Food and Beverage Supervisor to lead operations at their North Charleston location. This role is pivotal in ensuring guest satisfaction and maximizing revenue through exceptional service and team engagement. Responsibilities include training staff, managing inventory, and resolving customer complaints. The ideal candidate will possess strong leadership and communication skills, with a passion for delivering outstanding service. Join a company recognized as one of the most innovative in travel, and be part of a team that values achievement and excellence in hospitality.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in food and beverage operations required, hotel experience is a plus.
• Must be highly motivated with strong initiative and customer service skills.

Responsibilities

• Supervise food and beverage operations to ensure excellent guest experiences.
• Train staff in food preparation and service procedures.

Skills

Customer Service Skills

Leadership

Communication Skills

Self-motivation

Initiative

Tools

Computer Skills

Job description

Courtyard Charleston - North Charleston, North Charleston, South Carolina, United States of America

Job Description

Posted Friday, February 14, 2025 at 5:00 AM

The Food and Beverage Supervisor at the Courtyard by Marriott North Charleston will be responsible for supervising food and beverage operations and delivering an excellent guest experience. This person will maximize sales and revenue through customer satisfaction and team member engagement.

Responsibilities:

1. Train workers in food preparation, and in service, sanitation, and safety procedures
2. Compile and balance cash receipts at the end of the day or shift
3. Perform various financial activities such as cash handling and deposit preparation
4. Supervise and participate in kitchen and dining area cleaning activities
5. Resolve customer complaints regarding food service
6. Control inventories of food, equipment, and liquor, and report shortages
7. Requisition supplies and equipment needed
8. Observe and evaluate workers and work procedures to ensure quality standards, service and participate in disciplinary documentations
9. Inspect supplies, equipment, and work areas to ensure efficient service and standards
10. Assign duties, responsibilities, and workstations to team members
11. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training
12. Conduct supervisory activities, such as creating work schedules or organizing employee time sheets
13. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
14. Record production, operational, and personnel data on specified forms
15. Develop equipment maintenance schedules and arrange for repairs
16. Greet and seat guests, and present menus and wine lists
17. Schedule parties and take reservations
18. Present bills and accept payments
19. Resolve customer complaints regarding food service

Requirements:

1. Experience in F&B required, experience in a hotel environment a plus
2. Must be highly motivated, self-directed, with strong initiative and desire for achievement
3. Exceptional customer service skills required
4. Must possess strong computer skills
5. Excellent communication and presentation skills required
6. Must be a leader, a driver, and guest service oriented

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members