Food & Beverage Supervisor

Hei Hotels Inc.; Minneapolis (MN); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) with matching

Hotel discounts

Discounted parking passes

Metro Cards

Associate events

Worldwide hotel discounts

Descripción de la vacante

Hei Hotels Inc. in Minneapolis seeks a Banquet and In-Room Dining Supervisor to oversee daily operations in Banquet, In-Room Dining and support of Starbucks, ensuring customer satisfaction and adherence to standard operating procedures.

You will supervise banquet and in-room dining teams, manage staffing and performance reviews, coordinate with the Starbucks partnership, oversee setup, service quality, and payroll reporting, and ensure safe, clean facilities.

Formación

• High School Diploma or equivalent required.
• Hotel experience preferred.
• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
• Effective verbal and written communication skills.

Responsabilidades

• Supervise and direct the Banquet and In-Room dining associates.
• Interview, hire, schedule, train, develop, coach, and review staff.
• Assist Starbucks operations with Starbucks Manager.
• Oversee banquet and in-room dining setup, service, and quality.
• Meet customers to review Banquet Event Order and changes.
• Calculate and review banquet checks for payment.
• Prepare daily service charges and payroll for accounting.
• Ensure sanitation and maintenance of banquet areas.

Conocimientos

Communication skills

Ability to lift 50 lbs

Ability to push/pull 150 lbs

Point of Sale system

Educación

High School Diploma or equivalent

Herramientas

POS system

Descripción del empleo

About Us

Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide.

We value U.S. military experience.

Compensation

Salary Range: $22.00 - $25.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Supervise the daily operations of the Banquet area, In-Room Dining and support of Starbucks to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

Essential Duties and Responsibilities

• Supervise and direct the Banquet and In-Room dining associates
• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Assist in the daily operations of Starbucks with partnership of our Starbucks Manager
• Supervise the daily operations of the Banquet and In-Room dining area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• Monitor and control the maintenance/sanitation of the Banquet and In-Room dining areas and equipment to protect the assets and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent required.
• Hotel experience preferred.
• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
• Effective verbal and written communication skills. *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.