Food & Beverage Manager

Hei Hotels Inc.; Minneapolis (MN); Presencial; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Dental benefits

Vision insurance

401(k) Savings Plan with matching

Hotel discounts worldwide

Associate events

Discounted parking passes

Metro Cards

Descripción de la vacante

HEI Hotels and Resorts in Minneapolis seeks a Banquet Supervisor to oversee Banquet and In-Room dining operations, ensure quality service, and support Starbucks collaboration. You will lead staff, manage checks, and ensure compliance with SOPs and LSOPs, while maintaining guest satisfaction.

The role requires experience in hotel operations, strong leadership, and the ability to manage time and payroll reporting. A team-oriented, proactive approach is essential for success.

Formación

• More than two years of post-high school education.
• Experience in related position with this company or other organization is preferred.
• Hotel experience is preferred.
• Knowledge of HEI banquet/catering food and beverage services, policies, or operations.
• Knowledge of computer equipment.
• Ability to compile facts and figures according to established procedures.
• Team player and willing to pitch in with coworkers.
• Broad knowledge of hotel operations, marketing plans, safety programs, budgeting and hospitality law.
• Leadership to motivate staff and meet goals.
• Ability to set priorities, plan, organize and delegate.
• Strong time management under deadlines and effective communication.

Responsabilidades

• Supervise and direct the Banquet and In-Room dining associates.
• Interview, hire, schedule, train, coach and conduct performance reviews; handle discipline.
• Assist in daily Starbucks operations in partnership with the Starbucks Manager.
• Supervise banquet and In-Room dining area operations, maintain supplies, review setup and service.
• Meet with customers to review Banquet Event Orders and resolve issues.
• Calculate and review banquet checks and collect payments.
• Prepare daily service charges and payroll reporting to Accounting.
• Monitor sanitation and maintenance of dining areas and equipment.
• Adhere to attendance rules and be available regularly.
• Perform other job-related duties as assigned.

Conocimientos

Leadership

Team player

Time management

Verbal and written communication

Problem solving

Educación

More than two years of post-high school education

Herramientas

Computer equipment

Descripción del empleo

About Us

Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

Compensation

Salary Range: $60,000.00 - $70,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Supervise the daily operations of the Banquet area, In-Room Dining and support of Starbucks to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

Essential Duties and Responsibilities

• Supervise and direct the Banquet and In-Room dining associates
• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Assist in the daily operations of Starbucks with partnership of our Starbucks Manager
• Supervise the daily operations of the Banquet and In-Room dining area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• Monitor and control the maintenance/sanitation of the Banquet and In-Room dining areas and equipment to protect the assets and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• More than two years of post-high school education.
• Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
• Knowledge of computer equipment.
• Ability to compile facts and figures in accordance with established procedures.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.