Food & Beverage Supervisor

Round1 Entertainment Inc; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

Vision

Life Insurance

401(K) with company matching

Job summary

Round1 Entertainment Inc. is seeking a Food & Beverage Supervisor to oversee all F&B operations and deliver an exceptional customer experience at our bowling/arcade venue. You will forecast, plan, and manage orders, staff, and finances to maximize sales and employee engagement.

Open availability is required, especially nights and weekends. You must be 21+ due to alcohol service, and a High School Diploma or GED is required to apply. PTO and benefits are offered as part of the role.

Qualifications

• 2-3 years food & beverage management experience.
• Strong customer service and communication skills.
• Ability to lead and train a team in a fast-paced environment.

Responsibilities

• Provide excellent customer service and satisfaction by being visible and accessible to customers.
• Lead F&B team by training and appraising staff; manage shifts and attendance.
• Monitor food preparation, portioning, garnishing, and presentation; enforce safety and alcohol policies.
• Manage all F&B operations within budget; generate reports for upper management and ensure regulatory compliance.

Skills

F&B management

Customer service

Staff supervision

Education

High School Diploma or GED

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. They will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required. All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits

• Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties: Customer Service:

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Preserve excellent levels of internal and external customer service.
• Investigates and resolves customer complaints regarding food quality, service, or accommodations.

Team Management

• Assigns duties to staff on shift.
• Lead F&B team by training and appraising talented personnel.
• Completes reviews, absence reports, and supervises staff on attendance.

Food & Alcohol Safety

• Monitors food preparation methods, portion sizes, garnishing and presentation of food.
• Conducts alcohol and age restriction control in accordance with company policies.
• Comply with all health and safety regulations.
• Schedules and receives F&B deliveries; and checks delivery contents to verify product quality and quantity.

Operations Management

• Manage all F&B and day-to-day operations within budgeted guidelines.
• Creates sales and productivity reports for upper management.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.

Qualifications

• 2-3 years food & beverage management experience, preferably in the restaurant / fast food / hospitality industries.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One).